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Senior Business Analyst (Data Specialist)


Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  31214
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



As part of our exciting journey towards retiring our copper network, we’ve established a brand-new, transformational TELUS-wide program. This program will address network optimization with the goal to eliminate dual support cost structures between the Copper and Fibre network, fully unleashing the benefits of our generational investment in our PureFibre network. We are scaling the program and seeking team members to be part of one of the most transformational projects at TELUS.


Join our team:


  • Located within our Customer Network Implementation (CNI) team, a team that is a key driver of TELUS’ annual ~$2.9 billion in capital expenditure, our copper retirement program will be responsible for the development and execution of our one network strategy
  • We are focused on aligning key stakeholders across the organization to accelerate the journey to Fibre, optimize our Central Office (CO) footprint, enable power cost savings and ultimately shut down our copper network across communities
  • This work will also help transform the customer experience, field delivery and network quality, and reliability metrics in our new Fibre dominant footprint
  • Visit to learn more about the program


Here’s the impact you’ll make and what we’ll accomplish together


 As a Sr Business Analyst in Project Penny, you will be accountable for liaising with key business stakeholders, understanding the business context and tackling roadblocks. You will accomplish your objectives by identifying opportunities, driving innovation and working closely with stakeholders to support copper retirement deliverables. 


Here’s how


  • You drive work to completion and effectively manage and report on scope, risks & issues, and timelines 
  • You can demonstrate a proven capability to engage key stakeholders and work across different business units leveraging the most appropriate collaboration tools to support virtual team working
  • You migrate various data to interactive and automated dashboards 
  • You take analytics framework into the next level and lead stakeholders to adopt new frameworks and methodologies
  • You will partner with senior leaders and stakeholders to drive key strategic and transformational initiatives to ensure TELUS consistently outperforms our competition
  • You are an organized and compelling communicator with the ability to clearly articulate complex concepts and storylines through various mediums, especially Google Mail, Slides, Docs, Sheets, Forms, DOMO and other platforms





You're the missing piece of the puzzle


  • 3+ years of business analyst experience within technology and analytics 
  • 3+ years of experience developing intermediate to advanced SQL queries to operate database & data processing
  • 3+ years of experience performing data analysis and data quality
  • 1-3 years of experience with Python/R for data science
  • Able to see the big picture objectives of product analytics and bring that understanding to requirements definition and help drive prioritization based on existing technology constraint
  • Demonstrated experience translating business needs and/or new ideas into detailed business requirements, to be further developed into technology solutions
  • Experience gathering and analyzing business requirements; preparing architecture diagrams, and documenting solutions end to end
  • Ability to coordinate competing priorities across multiple stakeholder groups




  • Prior experience with Agile and Jira 
  • Knowledge and experience with Google Cloud Platform (GCP) and DOMO
  • Experience with GIS
  • Knowledge of programming and/or scripting languages (Java, bash, Node JS etc)
  • Experience with legacy copper networks and their products and services
  • Mulesoft and API integration experience



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.