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Senior Business Analyst - Sales and Operations Enablement (SOE) Team


Vancouver, British Columbia, CA Barrie, ON, CA Edmonton, AB, CA Toronto, ON, CA Calgary, AB, CA

Req ID:  25773
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team

The Sales and Operations Enablement (SOE) team of the Customer Experience Operations & Enablement (CEOE) organization is looking for a dynamic, enthusiastic and driven Senior Business Analyst, to join our team to deliver on complex, transformational systems projects. If you are interested in building IT solutions that drive the achievement of operational goals – this is the role for you!

How will you drive business success? The SOE team members are the product owners for consumer pre-sales systems, which include field sales support tools, fibre drop management applications, and more. The capabilities we deliver are on platforms such as the Google Cloud Platform (GCP), mobile apps and Through strategic projects with agile development we ensure systems capabilities work seamlessly end-to-end and perform optimally so that our channel and operational partners can serve our customers in an efficient and cost-effective manner. Our goal is to reduce operational costs and improve revenue & yield.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Business Analyst you will be the Product Owner accountable for maximizing business value delivery for our pre-sales systems and improving sales outcomes through projects focused on fibre drop and inventory data improvement initiatives, ultimately driving operational efficiency and increasing revenue. You will challenge the status quo and collaborate on finding the best way to deliver systems functionality with the user experience at the forefront of consideration. You will be accountable for the overall success of your project portfolio and your performance will be measured by the successful realization of your portfolio’s targeted business case benefits.





Here’s how


  • Lead the development and implementation of system changes for project launch, including:
    • requirements elicitation and user story definition
    • business case development
    • risk assessment / mitigation
    • stakeholder update presentations
    • user interface and processes design
    • test strategy development and testing
  • Be accountable for timely resolution of post-launch support issues engaging required technical experts
  • Develop a broad understanding of systems architecture and integration points to guide solution direction
  • Liaise technical subject matter experts and business stakeholders on cross-functional implementation activities to meet deliverables and influence decision making 
  • Proactively identify and assess opportunities to deliver value to stakeholder teams
  • Ensure open & ongoing communication to support change management.
  • Ensure that business impacts are accurately captured and communicated to stakeholders while providing input, expertise and guidance to project teams on potential impacts the projects have to the Customer Experience
  • Track and measure post-implementation benefits to validate value has been delivered


 You’re the missing piece of the puzzle and what you will bring


  • Passion for business analytics and systems analysis
  • Enjoy project work with cross functional team members
  • Proven track record in managing multiple projects from start to finish
  • Ability to quickly learn new technology and applications 
  • Outcome focused, forward thinking, and willing to try new ideas
  • Creative mind and the drive to initiate your own projects 
  • Thrive in a fast-paced and changing environment
  • Clearly see things from the perspective of our customers
  • Excellent communication and collaboration skills
  • Confidence in handling conflict and difficult conversations
  • Strong competency in the Google and Microsoft (MS) Office suite of productivity applications
  • Graduate Certificate or Degree in Management Information Systems, Business Analysis or equivalent experience 



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.