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Senior Business Analyst - TELUS Custom Security Systems


Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  26429
Jobs by Category:  Security & Automation
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



About the team


At TELUS Custom Security Systems (TCSS), we strive to succeed in an increasingly competitive landscape by making smart and quick decisions based on accurate performance analysis and data. As the Field Enablement team, we support our business leaders by continuously innovating methods to deliver critical information to our stakeholders that are timely and true.


To enable this mandate, our team collaborates with finance, sales and marketing stakeholders to make critical decisions on how best to measure our business and discern what performance data means to the business.


Our Field Enablement Team is known as a fast-paced and entrepreneurial group that is a great place to learn and grow. We have a culture of collaboration, recognition, engagement and high-performance.


Here's the impact you'll make and what we'll accomplish together


You have a proven track record in bringing operational reporting leadership to a reporting practice. You will position yourself as a trusted partner with operations and sales stakeholders and work with them to define the roadmap of information that will enable their decision-making.


You will develop reporting solutions via automation across various platform tools like Tableau and Domo. You have experience with agile ways of working and a bias for action, which breaks down barriers and get results fast. You will drive the strategy for operational reporting, driving financial impact solutions.


You will drive reporting and insights which are timely, accurate, and outcomes-based, in order to drive the right decisions for TCSS.


Here's how


Supported by the Manager, Business Analysis, your primary responsibilities will be:


  • Lead timely and actionable reporting. Providing insights to support decision making across the organization. Develop and drive innovative data models and trend analysis techniques to identify potential business opportunities and challenges
  • Translate business needs into actionable insights, data, and reports and successfully identify, develop and implement process & efficiency initiatives
  • By working collaboratively with VP, Director and Manager Stakeholder teams – providing advice and clarity on their data needs and to ensure their decision-making is enabled in a timely manner
  • Support month end activities to report on results including identification of the root cause of KPI variances & actions required





You're the missing piece of the puzzle


  • Strong analytical acumen to differentiate and translate business needs into working requirements for data and pipeline development
  • Exceptional people skills and ability to adapt, enabling you to lead, motivate and influence team members while cultivating good working relationships at different hierarchal levels
  • Expert ability to break down / decompose complex data sets and ambiguous problems to tell meaningful business stories and to effectively communicate complex analysis or results to senior leadership
  • Solid abilities in business analysis, including both quantitative and qualitative analyses, problem-solving skills, and ability to propose more than one solution to a problem
  • Excellent planning and organizational skills; ability to set priorities, negotiate, plan and organize activities; ability to achieve the desired results working with minimum supervision




  • 3-5 years of relevant analytical experience in business analysis, financial planning and analysis or equivalent experience
  • Knowledge and experience in the home automation and security industry and/or telecommunications/technology industry experience
  • CPA, MBA or university degree in administration, commerce, or in a related field
  • Knowledge of security business models, measures, metrics, and financial KPIs
  • Excellent knowledge of Microsoft Excel (financial modeling)
  • Working SQL knowledge and experience working with relational databases, query authoring (SQL), as well as working familiarity with a variety of databases



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.