Share this Job

Senior Content Manager and Copywriter - Collaborative Health


Vancouver, British Columbia, CA Saskatoon, SK, CA Victoria, British Columbia, CA Toronto, ON, CA Calgary, AB, CA

Req ID:  25818
Jobs by Category:  Health
Job Function:  Communications
Status:  Full Time
Schedule:  Regular

Join our team


We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.


The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.


Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.



Find your people and your purpose


Are you a decisive problem solver who takes pride in engineering beautiful products? You belong here. 


We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of product managers, developers, testers and clinician technologists with vast experience in the healthcare IT industry.

Bring your ideas and watch them grow.



Here's the impact you’ll make and what we’ll accomplish together

You will be joining the Collaborative Health Product Team as a Senior Communications Manager, and core team member. You will collaborate to execute a robust communications strategy to cultivate high engagement for both our internal team members and clients.  You are a champion of high quality editorial aesthetic, clarity, and style when synthesizing complex information for your audience.


What you will do


  • Scale and drive the Product team’s communications and content strategy
  • Work closely with Product Leadership to develop messaging, amplify our why and build a culture focused on customer outcomes while advancing our business priorities and team engagement
  • Translate complex technical concepts into clear, concise, and relatable copy.
  • Create and execute content and communications by partnering with both technical and business stakeholders from various teams within Collaborative Health
  • Help shape a positive, motivated, and forward-thinking culture
  • Write and edit integrated content for various short and long-form communications including: team newsletters, case studies, and internal content pages 
  • Improve internal communications related to products, features and processes 
  • Initiate new ideas and concepts to extend external communications related to product discovery, vision and feedback, increasing awareness of new offerings and features
  • Identify and launch copy experiments to improve customers’ product knowledge 

What you bring


  • 5 or more years of experience working in a communications, content writing, or copywriting role at a technology company
  • A solid understanding of SaaS concepts and terminologies.
  • An ability to drive a communication strategy through all stages of a customer journey and product lifecycle
  • Expertise in adapting content and tone for engagement with intended audiences
  • An ability to product  engaging, impactful content crafting a narrative 
  • Expertise in championing a data-first approach to crafting copy using qualitative and quantitative insights



Nice to haves


  • Experience in software product communications
  • Prior experience in graphic design, PR, or content marketing
  • Bilingual (French/English)
  • Experience authoring/managing content in Notion and Google sites, or similar content management platforms


Why TELUS Health?

At TELUS, Collaborative Health you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 

100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to)
Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
Work Life Integration: paid vacation and flexible well-being days
Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
Pension plan: to help you save for the future with a generous company match (free money!).
Employee Share Purchase Plan: you can invest in our shared success, company matched!
Wellness Spending Account: To support your whole person wellness 
Learning and development: Internal resources for business, leadership, and technical skills 
Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
Employee and family assistance: LifeWorks provides free services to support you through life events
Tools/Technology: Mac or PC, whichever enables you to do your best work


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.