Senior Content Operations Manager - DOT Comm
Vancouver, BC, CA, V6B 0M3 Vancouver, BC, CA Toronto, ON, CA Ottawa, ON, CA Calgary, AB, CA
Description
Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team! This is a full-time permanent position.
Here’s the impact you’ll make and what we’ll accomplish together
The Senior Content Operations Manager is the operational hub of the TELUS Ecommerce production & creative process. In this role you’ll own intake and capacity planning, calendar governance, stakeholder management, and adherence to agreed processes and timelines for our design and production teams for TELUS.com and related platforms. You will ensure work flows through the team efficiently, consistently, and on time.
Here’s how
● Own intake, triage and routing for production requests via JIRA or other systems.
● Lead capacity planning across creative, content managers and QA teams based on campaign and initiative calendars.
● Govern and communicate the centralized calendar for web/app updates and deployments. Hosts Stand Ups, Intakes,
Project Kick Offs and Departmental Performance Reviews.
● Evolve production tools, intake processes, templates, ceremonies, capacity planning tools and documentation across
Ecommerce to improve operational efficiency.
● Ensure documentation, ticket templates, and workflows are standardized and followed.
● Act as the first line of contact for stakeholder planning meetings (e.g., Digital Sales, Lifecycle, Growth).
● Participate in standups, sprint planning, and retros to stay aligned with product and delivery teams
● Leverage analytics and performance dashboards to manage capacity and identify optimizations.
Qualifications
You’re the missing piece of the puzzle
● 5+ years in digital project, content management or operations management.
● Excellent stakeholder communication and multitasking ability.
● Familiarity with Agile project workflows, JIRA, and content operations.
● Proven experience working with enterprise-level content management systems (e.g., Contentful, Adobe Experience Manager)
● Detail-oriented and highly organized with strong project management skills
● Knowledge of SEO, accessibility (WCAG 2.0 AA), and digital content best practices
● Comfortable working in a fast-paced, agile environment with cross-functional teams
What you bring
● Share our passion for all things digital
● Thrive in an agile, lean, and fast-paced environment
● See things from the customer’s point of view
● Are curious, collaborative, and constantly learning
● Embrace diversity and value new ideas
● Use data to inform content decisions and measure impact