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Senior Learning Specialist


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  24447
Jobs by Category:  Technology Solutions
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular


Join our team and what we'll accomplish together


Are you passionate about training, knowledge management, continuous learning and thrive in a fast-paced environment? We are looking for an experienced learning specialist to join our LEAD, Coaching and Leadership Development team within the CDO Strategy and Transformation business unit. Your primary focus will be on creating content and facilitating training for TELUS leaders within the Chief Development Office in support of their digital transformation initiatives.

As part of delivering a great learner experience, you will be responsible for leading in the identification, design, planning and execution of learning strategies, processes, systems and programs to help our leaders accelerate change and lead with a coach like approach. In addition, you will perform in-depth analysis and design of training requirements, as well as the development, implementation and evaluation of the curriculum. 


  • Maintain learning materials and library of learning modules, ensuring documentation is current and relevant Ownership for end to end curricula
  • Create, maintain and update leadership resource library and digital learning assets
  • Collaborate with senior members of the LEAD team and the business to understand objectives/strategies and desired results from learning opportunities 
  • Assess business unit training needs and recommend appropriate solutions. Recommend effective and creative learning solutions to meet stakeholder needs
  • Proactively identify opportunities in training curriculum with business development and evolution
  • Facilitate engaging and interactive learning events for leaders cross-functionally across CDO
  • Manage and/or design, develop, assess and implement components of complex reinforcement tools and appropriate learning solutions
  • Meet with stakeholders and/or project team pre and post class to ensure to gather feedback on curriculum
  • Recommend non training related solutions and/or alternative to training requests where appropriate




What you bring


Required Skills & Abilities

  • Experience in delivering high impact training events that make learning sticky for participants
  • Understanding of Adult Education principles and processes
  • Excellent communications skills including written, verbal and presentation 
  • Skilled in development, facilitating and evaluating
  • Effective organization and time management skills
  • Experience with project management
  • Experience with interactive learning tools such as Miro, Google Classroom, Retroboards,Crowdsourcing tools 

Preferred Professional Designation/Certification


  • Post-secondary degree/certificate (Adult Learning and/or HR related field of expertise) or equivalent years of work experience in progressive positions

Required Experience


  • 7-10 years of equivalent experience



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.