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Senior Manager - Business Strategy Development


Vancouver, British Columbia, CA Calgary, AB, CA

Req ID:  32786
Jobs by Category:  Security & Automation
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Ready to create new opportunities in unchartered territory?

Join our team


By using our world-class networks, technology and services, we are enriching Canadians’ lives, elevating the customer service experience every step of the way. The Customer Service Excellence team runs the heart of our consumer operations. As we continue to grow, we are looking for an inspiring Business Strategy Development Manager to support multiple growth and transformation programs that will enhance our capabilities. As a former consultant with formal strategy consulting experience, you will lead the research, analytical insight and strategy formulation for our organization as well as coordinate programs that drive execution of the strategy.


Here’s the impact you’ll make and what we’ll accomplish together


Working with the senior leadership team of Customer Service Excellence, your role is critical to developing and executing our 3-5 year strategy as you work on key strategic projects to grow and expand our business in the industry. You will be responsible for evolving and leading the end to end program structure and governance across 6 VP teams and over 6000 team members to drive operational excellence to elevate the customer experience. You are a teammate who has the ability to quickly navigate and network within the organization to acquire information and insights including strong interviewing and relationship building skills. You thrive on deadlines and adopt a project orientation to your strategy and business transformation work and you are ready to take on any challenge. 


Here's how:


  • Developing, implementing, and executing strategic projects, initiatives, and programs that drive substantial growth and enhance CSE reporting, analytics and business insights
  • Presenting performance results, strategies, and vision to Executive Leadership Team, senior leaders and to large team forums
  • Applying expertise, insights and creativity to identify new growth opportunities and/or operational efficiencies
  • By providing inspirational leadership and direction to the team to develop and achieve business strategy and scorecard objectives
  • You will collaborate effectively across multiple cross-functional teams to execute strategic programs and ensure progress against program success indicators



You're the missing piece of the puzzle:


  • University degree in business or economics with a minimum three years experience in a large international consulting firm with a focus on business strategy
  • Noted for your focus on using data to support decisions, present recommendations based on insight and customer behavior
  • You have exceptional presentation building skills including building compelling storyboards using graphics that effectively communicate insights and recommendations for an executive level audience
  • You design engagements in an efficient and thorough way to ensure quick turn around on delivering presentations
  • You're a strategic thinker and have the capability to execute on deliverables in a creative manner
  • You have an eye for business and advanced understanding of business practices and concepts relative to revenues, costs and profits
  • You have the ability to prioritize, and work effectively and make quick decisions in an environment with shifting demands, rapid change, and competing priorities
  • Seeks out diverse perspectives, asks the right questions, listens and removes barriers




  • MBA or post-secondary degree (Business, Marketing or Communications) preferred


Who is TELUS?


We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, Internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.


The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.


Do you share our passion?


At TELUS, you create future friendly® possibilities


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.