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Senior Performance Analyst

Location: 

Vancouver, BC, CA, V6B 3K9 Toronto, ON, CA Ottawa, ON, CA Montréal, QC, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  42305
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Finance
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we’ll accomplish together

 

Are you a seasoned Performance Analyst looking for a new opportunity? TELUS is seeking a Senior Performance Analyst to join our team and make a significant impact on our accounts receivables (AR) performance. In this role, you will be responsible for forecasting churn, managing bad debt, and reporting on portfolio performance. You will also configure strategies for B2B portfolios, including TELUS, TELUS Health, TELUS Security, and TELUS Agriculture & Consumer Goods. Your contributions will be crucial in driving our financial success and supporting our business goals.

 

What you’ll do

 

  • Model involuntary churn forecasts for products, such as wireless
  • Track actual involuntary churn against forecast and tweak models accordingly
  • Perform data analysis on receivables to identify opportunities to drive improvements in accounts receivable and bad debt performance
  • Influence the design of AR strategies for optimal outcomes
  • Act as a control point to ensure AR management systems are working as designed

 

 

Qualifications

 

What you bring

 

  • Proven experience in forecasting, data evaluation, and reporting (e.g., SQL, Python, SAS, Tableau, PowerBI)
  • Proficiency with common reporting tools and data visualization software
  • Strong analytical skills with the ability to interpret complex data from various sources
  • Expertise in clear communication and crafting compelling presentations that distill complex data into actionable insights for diverse stakeholders 
  • Excellent collaboration skills and ability to build relationships and influence across multiple teams
  • A proactive approach to problem-solving and continuous improvement
  • Strong attention to detail and a curiosity to learn more about what you’re seeing in the data

 

Great-to-haves

 

  • Experience in managing accounts receivables and/or bad debt and an understanding of financial metrics
  • Ability to develop and implement strategies to improve portfolio performance
  • Experience in the telecommunications industry is a plus
  • Understanding of industry-specific trends
  • Familiarity with relevant regulations and compliance requirements

 

Location: Any major Canadian city

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners,stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 

 
Salary Range:  $71,000-$107,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

82%
2023 engagement score

140,000+
Team members worldwide

12
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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