Senior Product Analyst - Collaborative Health
Vancouver, BC, CA, V6B 0M3 Edmonton, AB, CA Ottawa, ON, CA Toronto, ON, CA Calgary, AB, CA Montréal, QC, CA Québec, QC, CA
Description
Join our team
We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, we aspire to transform healthcare within Canada and beyond.
The Provider Product team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re on a big and meaningful mission to improve health outcomes. The Provider Product Team designs, builds, and maintains products used by thousands of healthcare professionals and millions of patients across Canada and beyond. We’re charting a new course in healthcare with our products including Pharmacy solutions, EMRs, mobile apps, APIs, and more.
Here’s the impact you’ll make and what we’ll accomplish together
As a Senior Product Analyst, you will play a role in healthcare innovation as a key member of the EMR Product Operations team. You will work with cross-functional stakeholders turning raw data into actionable insights and impactful business decisions. You will identify and report on key performance indicators that support stakeholders’ business and product strategy needs.
What you'll do
- Manage processes for data intake, validation, and analysis as well as modeling, visualization, and communication of the deliverables
- Ensure that product usage data is tracked, structured, and accessible to product managers and other stakeholders by building out reporting capabilities for accurately tracking key metrics
- Interfacing with all functions in the organization (Product, Engineering, Sales, Finance, and customer facing teams) to ensure availability of cross-functional data
- Collaborate with data experts and product managers to manage and report on product performance through visual dashboards and reports
- Develop recommendations that support key business priorities and product decisions; working with product managers, designers, and engineers to translate these recommendations into initiatives and executable actions
- Perform a variety of ad-hoc analyses and proactively identify areas of opportunity in partnership with product managers
- Perform a variety of monthly and ad-hoc analyses and proactively identify areas of opportunity to inform product strategy in partnership with product managers
- Lead the strategic in-product communication plan that resonates with the intended user base and maximizes the product’s adoption and chances of success.
- Research the market to understand market fit, trends, competitive landscape, and customer needs.
Qualifications
What you bring
- Completed an undergraduate or graduate degree in analytics, business administration, mathematics, computer science or equivalent
- Deep working knowledge of key SaaS metrics and transforming data into actionable insights that support product strategy
- Several years of experience analysing qualitative and quantitative data and drawing insights from data
- Obsession with tracking product performance and adoption, and having the data to prove what’s working and what isn’t.
- Professional experience with various data analysis and visualization techniques and tools
- Strong attention to detail to ensure accuracy in data analysis, reporting, and process documentation
- Recognized as a collaborative team player who builds trusting relationships in an extensive network of stakeholders
Nice-to-haves
Previous experience with:
- Pendo, Amplitude, Mixpanel, or similar product analytics tools
- Looker BI platform
- Primary and secondary market research
- Building in-production communication strategy that supports product awareness and adoption
If you don't have 100% of the experience listed above, you should still apply. We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have.
Why TELUS?
At TELUS, you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of:
- 100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
- Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments
- Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
- Work Life Integration: paid vacation and flexible well-being days
- Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave
- Pension plan: to help you save for the future with a generous company match (free money!)
- Employee Share Purchase Plan: you can invest in our shared success, company matched!
- Wellness Spending Account: To support your whole person wellness
- Learning and development: Internal resources for business, leadership, and technical skills
- Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
- Employee and family assistance: LifeWorks provides free services to support you through life events
- Tools/Technology: We provide a Macbook and other equipment, enabling you to do your best work
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.