Senior Product Manager, Integrated Services

Description

Ready to create new opportunities with innovative talent and leading edge technologies?

TELUS is an organization that delivers exceptional experiences and opportunities to its customers and people. Our team members include people like you: innovative, passionate, curious and authentic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Join our team

TELUS Industry Solutions team is looking for a motivated team player looking to grow in a fast paced, high performance team. Reporting to the Manager, Integrated and Managed Services this role involves supporting product lifecycle for TELUS Integrated Solutions portfolio from defining the opportunity, developing value proposition, ideation and commercialization. You will have the opportunity to collaborate with diverse stakeholders from peer product teams, technology teams and external partners. Key responsibilities will include:

• working closely with our key business unit leaders in business marketing, technology strategy, sales leaders, operational teams and vendors - all while building out a multi-year strategic roadmap and working to lead the execution of key elements of it
• analyzing TELUS’s products and vendor's release roadmap to identify impacts and opportunities and translates them into the product backlog and opportunities
• positioning TELUS as a leader in providing best-in-class experience for customers who purchase Integrated solutions 
• continuously enhancing our processes, decision making criteria and governance approaches for making things easy to understand for the channels that sell your solutions and the customers who purchase them
• driving growth strategies to ensure we acquire and retain customers with the correct behaviors and desired outcomes such as ARPU and net loading results
• supporting market assessments with qualitative and quantitative research; validate the problem space; size the market; meaningfully segment it; determine segment attractiveness, develop a theory of competitive advantage and implications for value chain; create business case and impacts to EBITDA

What you can expect from us

• An environment where you’re encouraged to share and act on your ideas
• A team that embraces diversity, leverage power of data to inform decisions and view collaboration as a critical factor of success
• An agile, lean and fast-paced team that clearly see things from the perspective of our customers
• A culture committed to giving; every year we donate time and resources in our communities

Here's the impact you'll make and what we'll accomplish together

You will Build product roadmaps, define use cases, product requirements and work with the engineering team to get them built. Tackle business plans, pricing analysis, partnerships, and profitability analysis and work with finance to improve profitability. While working with program management and marketing management to craft positioning for new features, use cases and product requirements and determine the best way to promote the product and new features. You will also work with Sales and Partners to ensure that product is sold through relevant channels to meet customer needs and revenue forecasts.

Qualifications

What you bring to the role
 

• 4+ years of end-to-end product management experience
• 5+ years of experience working with the Information Technology Infrastructure Library (ITIL) Framework
• 2+ years of experience implementing ServiceNow capabilities
• Project/ Program management skills and experience driving projects through to completion
• Strong verbal and written communication skills with the ability to articulate complex ideas 
• Excellent attention to detail and accuracy 
• Ability to learn quickly and adapt in a fast-paced working environment to deliver on core job duties
• A strong bias for action with the willingness to “roll up your sleeves” and step outside your comfort zone
• A natural curiosity, eagerness to understand the “Why”, and keenness to learn from others
• Known for having the empathy to see things from the customer’s perspective and a focus on how every decision impacts the customer experience
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