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Senior Product Manager

Location: 

Vancouver, BC, CA, V6B 3K9 Calgary, AB, CA Toronto, ON, CA

Req ID:  53994
Jobs by Category:  Sales and Marketing
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Description

Lead the transformation of TELUS' digital domains by creating innovative digital products customers love, driving business growth and operational excellence


Join our team 


We're a customer-driven and product-minded team building smart, customer-centric and data-driven digital experiences for telus.com, koodomobile.com and publicmobile.ca — spanning acquisition, retention and support throughout the customer lifecycle.

This role owns and evolves TELUS' three digital domains — telus.com, My TELUS and the My TELUS App. Cross-functional collaboration is central to everything we do, as our team prioritizes and triages activities across Marketing, Products and Services and Technology to drive conversions, reduce operational expenses and enable app-first customer experiences.


Here’s the impact you’ll make and what we’ll accomplish together 


As Senior Product Manager for the Digital Omni-channel Transformation & Communications (DotComm) team, you will help define best in class experiences for our customers and shape experiences that help simplify the lives of our customers. You’ll modernize how we work with agile, design-first, and data-driven practices — and leverage AI to amplify productivity and impact — creating a highly accountable, boundary-pushing digital team everyone loves partnering with.


You will define and evolve the product roadmap for the Mobility or Home Solutions portfolio — prioritizing features and initiatives that drive measurable value for our customers and the business. 
You will oversee the full digital product lifecycle — from business casing and requirement gathering to experimentation and post-launch analytics — while partnering with Marketing, Product, Design, Technology teams and others to align interdependent roadmaps and resolve trade-off decisions. 

As a Senior Product Manager, you will be responsible for leading the product strategy, development, and execution to drive business growth and customer satisfaction:

  • Define & Own Digital Product Vision: Lead the end-to-end digital product lifecycle—from business case development and requirement gathering through experimentation and post-launch analytics. Establish the product roadmap, manage the backlog, and drive adoption of emerging technologies (including AI) to enhance customer experiences and optimize digital performance KPIs.
  • Drive Customer-Centric Strategy: Understand existing and potential customer needs through market research and competitive analysis. Translate insights into website experiences and features that maximize digital conversion, self-serve adoption, and TELUS customer satisfaction.
  • Prioritize & Execute High-Impact Initiatives: Identify and prioritize the most impactful changes to achieve digital performance metrics. Create business cases for new opportunities and develop project plans for feature launches, ensuring delivery on time and within budget.
  • Enable Cross-Functional Collaboration: Establish relationships with diverse cross-functional partners (Marketing, Product, Technology, Network teams). Facilitate interdependent roadmap alignment, resolve trade-off decisions, and remove delivery impediments to achieve mutual business outcomes.
  • Communicate & Measure Success: Define and track key performance metrics to measure product success. Communicate product plans, progress, and results to stakeholders at all levels, maintaining accountability for scope, timeline, and budget delivery.
  • Drive Innovation & Velocity: Champion the adoption of emerging technologies to streamline internal workflows and accelerate digital performance improvements, balancing innovation with execution excellence.

Qualifications

You're the missing piece of the puzzle

  • 4-7 Years of Product Leadership: Proven product management experience delivering customer-facing products and business outcomes. Skilled in agile methodologies, cross-functional team leadership, and data-driven decision-making. Demonstrates coaching mindset, mentoring junior team members, and fostering a culture of shared ownership and accountability.
  • Strategic & Entrepreneurial Mindset: Translate vision into tangible requirements. Think strategically, act decisively, and drive innovation in fast-paced environments with independent judgment and proactive leadership.
  • Data-Driven Decision Maker: Strong analytical and problem-solving skills with the ability to leverage data to inform decisions and optimize product performance.
  • Cross-Functional Collaborator: Excellent communicator who influences and collaborates effectively across technical teams, business strategists, and diverse stakeholders. Highly organized with the ability to manage high-volume workloads.


Great-to-haves

  • Experience in the telecom, wireless, or home services industry.
  • Proven track record leveraging AI, machine learning, or automation to enhance customer experiences and drive operational efficiency.
  • Demonstrated success building seamless omnichannel experiences across web, mobile app, and customer service touchpoints.
  • Hands-on experience with agile methodologies, experimentation frameworks (A/B testing, MVPs), and data analytics platforms.
  • Experience in best in class design practices and UX/UI standards for both web and app
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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