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Senior Product Manager - SMB Wireline (12 Month - Maternity Leave Coverage)

Location: 

Vancouver, BC, CA, V6B 0M3

Req ID:  51778
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together


Join our dynamic team focused on powering the growth engine for Small and Medium Businesses (SMB). This portfolio is responsible for the growth, pricing and market strategy of our Wireline Connectivity portfolios.


You'll be instrumental in shaping the market presence, pricing and growth strategies of these crucial services, directly influencing how SMBs connect and succeed. We pride ourselves on creating differentiated strategies and working closely across the organization to ensure we are responsive, supportive, and driving activation growth. If you are passionate about strategy and eager to see the direct results of your guidance and understanding, you belong here.

 

What You'll Do

 

  • This role requires a blend of strategic planning, offer creation, market review, and collaborative execution. Driving critical initiatives and providing guidance across functional teams.
  • Develop and articulate a differentiated product strategy and tactics related to activations, pricing, market insight, bundling, positioning, and growth recommendations for the SMB Wireline Connectivity portfolios.
  • Guide and collaborate on cross-functional teams (e.g., Go to Market, Sales, Marketing, Planning) to manage margin, enable service delivery, and support the creation of integrated customer solutions.
  • Manage the market and performance of existing and new products, with direct accountability for SMB activation and growth metrics.
  • Use primary and secondary market research and in-depth competitive landscape analysis to recommend solutions to better support and/or reposition existing or new product offerings to cross-functional teams and/or senior leaders. Focus analysis on SMB segment pricing, promotions, and feature parity.
  • Cooperate on efforts to improve time-to-market for SMB market response tactics and drive timely resolution of production and service delivery issues across the value chain.
  • Review and anticipate market, client, regulatory, and technology trends to create business plans and present recommendations to senior stakeholders.
  • Develop, own and maintain a product roadmap and business requirements through the understanding of market, customer, regulatory, and technology trends for the SMB Wireline Connectivity portfolio items.

     

Qualifications


What you bring

 

We're looking for a highly capable individual with a passion for the SMB segment and product strategy.

 

  • Knowledge of the SMB segment, including purchasing behaviors and connectivity needs.
  • Knowledge of Wireline Connectivity solutions - An asset
  • Proven ability to develop and execute complex pricing models and market response strategies.
  • 7+ years of product management experience in IT or telecommunication services.
  • University Degree or equivalent post-secondary education in business or marketing.
  • Excellent communication and presentation skills, with the ability to develop strong internal and external relationships
  • KPI and product performance management. Familiarity with Domo/Looker/Tableau
  • Excellent reviewing skills and financial review capabilities
  • Full understanding of product specialization; able to resolve a wide range of issues in creative ways.

 


Great-to-Haves

 

  • Knowledge of the regulatory process within telecommunications.
  • Strong awareness of current technology trends and their potential influence on future SMB services.

     
Salary Range:  $100,000-$150,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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