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Senior Product Manager - TELUS Online Security


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  27304
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Our team and what we’ll accomplish together


The TELUS Online Security team is on a mission to keep Canadians, their identities and personal information protected while they work, shop, learn and play online. As we spend more time online, we increase our exposure to threats. Together with our partners at Norton we are bringing Canada’s most comprehensive cyber security product to the Canadian marketplace. We are a positive, solution-focused, action-oriented group leading the way in an exciting growth area for TELUS and our Home Solutions business.


What you’ll do


As a Senior Product Manager on the TELUS Online Security team, your execution expertise will bring complex and important programs to life. You will spearhead cross-functional teams on designing new and optimising existing customer and agent experiences across multiple channels and geographies, making TELUS Online Security the first choice for Canadians nationwide.  


This is a great opportunity to showcase your product discovery, optimization and development techniques, owning execution from end-to-end, including budget and capital management. You will work closely with stakeholders to develop proof of concepts in order to validate new ideas to evolve the product. You will champion these improvements internally and advocate for investment with internal and external stakeholders and vendors.  


Our team will look to you to create new customer experiences and to enable excellent channel experiences for our sales partners nationally. You will use quantitative and qualitative data to improve user and customer experiences for quick-wins and strategic investments.

What you bring


  • Valued for your three or more years of product management experience at TELUS, or other large enterprise organizations
  • Recognized for your high degree of curiosity, strategic thinking and collaboration
  • Possess excellent analytical and problem-solving skills, with the ability to distil complex and/or ambiguous problems into clear, actionable plans
  • Self-directed in proactively identifying the necessary steps to move ahead with confidence
  • Known for your enthusiastic approach to sharing ideas and knowledge, you enjoy mentoring and coaching other team members
  • Proven leadership and exceptional organizational & prioritization skills
  • Experienced communicator with an ability to lead executive-level presentations on complex subjects



  • PMP certification, post-secondary degree in Engineering or Computer Science and/or Masters of Business Administration would be an asset
  • Experience in product management including new product introductions, service design or continuous improvement
  • Passion for consumer products, specifically in cyber security


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.