Senior Product Manager - TELUS Online Security
Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA
Our team and what we’ll accomplish together
The TELUS Online Security team is on a mission to keep Canadians, their identities and personal information protected while they work, shop, learn and play online. As we spend more time online, we increase our exposure to threats. Together with our partners at Norton we are bringing Canada’s most comprehensive cyber security product to the Canadian marketplace. We are a positive, solution-focused, action-oriented group leading the way in an exciting growth area for TELUS and our Home Solutions business.
What you’ll do
As a Senior Product Manager on the TELUS Online Security team, your execution expertise will bring complex and important programs to life. You will spearhead cross-functional teams on designing new and optimising existing customer and agent experiences across multiple channels and geographies, making TELUS Online Security the first choice for Canadians nationwide.
This is a great opportunity to showcase your product discovery, optimization and development techniques, owning execution from end-to-end, including budget and capital management. You will work closely with stakeholders to develop proof of concepts in order to validate new ideas to evolve the product. You will champion these improvements internally and advocate for investment with internal and external stakeholders and vendors.
Our team will look to you to create new customer experiences and to enable excellent channel experiences for our sales partners nationally. You will use quantitative and qualitative data to improve user and customer experiences for quick-wins and strategic investments.
What you bring
- Valued for your three or more years of product management experience at TELUS, or other large enterprise organizations
- Recognized for your high degree of curiosity, strategic thinking and collaboration
- Possess excellent analytical and problem-solving skills, with the ability to distil complex and/or ambiguous problems into clear, actionable plans
- Self-directed in proactively identifying the necessary steps to move ahead with confidence
- Known for your enthusiastic approach to sharing ideas and knowledge, you enjoy mentoring and coaching other team members
- Proven leadership and exceptional organizational & prioritization skills
- Experienced communicator with an ability to lead executive-level presentations on complex subjects
Great-to-haves
- PMP certification, post-secondary degree in Engineering or Computer Science and/or Masters of Business Administration would be an asset
- Experience in product management including new product introductions, service design or continuous improvement
- Passion for consumer products, specifically in cyber security
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