Senior Product Manager - Wireline SMB Order Automation & Channel Experiences

Description

Join Our Team:

We are the TELUS Small & Medium Business Product Team, a dynamic, entrepreneurial, and engaged team driven to serve business customers who represent an important segment for TELUS. We are as passionate about our team and our customers as we are about our business, and we’re looking for people who get excited about thinking and delivering differently.  Our team members include people like you – curious, creative, inclusive, innovative, and authentic. We believe that you’ll find our high-performance culture personally fulfilling, collaborative and professionally challenging and rewarding. Join our team and make your future friendly too. 

As part of the broader Product Bundling & Emerging Services portfolio, the SMB Order Automation & Channel Experience team is responsible for leading the design, development and enablement of products and services while also building our experience roadmaps. We work cross functionally with all stakeholders to build best-in-class order experiences for sales teams while ensuring a positive customer experience. Our team supports the product spectrum across both wireless and fixed portfolios.

What We’ll Accomplish:

We are searching for a Senior Product Manager to drive our Wireline Order Automation roadmap forward. In this role, you will lead the design and development of the end-to-end Wireline experience for all sales reps that sell SMB products while delivering easy experiences for our SMB owners. In other words, your goal is to leverage technology, tools and processes to enhance and further simplify the Wireline experience while bringing closure to issues impacting it. You will develop your talents in structured problem solving, project and product management, cross functional teamwork and powerful communications. All you have to do is bring your passion, your great attitude, and grit.
 

Qualifications

What you bring to the table:

• Puzzle Solver
  • You have the ability to break down problems into manageable pieces, to which you apply data, customer insights and creativity to develop well-reasoned recommendations
• A Go Getter Attitude
  • ‘It isn’t possible’ does not really apply to you. You’re someone who exhaust all options while using out-of-the-box thinking and creative solutions to build excellent experiences
• Product Management or Project Management
  • You have experience in managing all facets of a project including risk management, financials, development and roll-out of large scale initiatives
• Collaborator
  • You are a trusted partner by fostering strong working relationships with your peers to deliver effectively while maintaining a positive and fun working environment
• Storyteller
  • You’re comfortable delivering a clear and succinct story to audiences at different levels
• Innovator
  • Combining your passion for technology, you love developing new creative solutions to tackle the toughest challenges
• Curiosity
  • You bring a level of curiosity to constantly improve the status quo, whether it is the way we work or the way thing we do things for team members and our SMB owners

Great to have:

• Business or technical educational background (e.g. IT, engineering)
• 5+ years of progressive and relevant work experience in product management or project management
• Prior experience in telecommunications
• B2B experience - particularly in the small and/or medium business segments

What we give back to you:

• Opportunities to excel and show your stuff – work on high value and high visibility projects within an organization that prides itself on recognition and reward
• Flexible work styles with the ability to work in and out of the office
• An organization that actively supports you giving back to your communities
• Competitive pay and benefits
• A workplace that lets you be your best every day and embraces our core values:
  • We grow together through spirited teamwork
  • We embrace change and innovate courageously
  • We passionately put our customers and communities first