Share this Job

Senior Product Manager, Digital Identity | TELUS Digital


Vancouver, British Columbia, CA Ottawa, ON, CA Calgary, AB, CA Edmonton, AB, CA Halifax, Nova Scotia, CA Toronto, ON, CA

Req ID:  19664
Jobs by Category:  Digital
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular


Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/Business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. 

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital


Here’s the impact you’ll make and what we’ll accomplish together

TELUS Digital is looking for a leader who can help drive an easy to use, secure and cohesive authentication experience for our customers, team members and business partners. As a senior product manager you will participate in the creation of identity products and drive adoption across TELUS.

Here’s how 

  • Driving strategy 
    • Drive decisions on business strategy for identity products focused on customer experience and security, balancing short and long-term opportunities
    • Act as a customer experience advocate and demonstrate passion and dedication to new scalable technologies
    • Work closely with the Common Services & Enterprise Architecture team to align the technical and strategic product roadmap 
  • Product Management
    • Define the product strategy and roadmap
    • Prioritize the associated product backlogs
    • Collaborate with business stakeholders to set the product vision based on the business strategy and objectives
    • Communicate with business sponsors to review, validate & adjust product roadmap
    • Participation in business planning, helping with “definition of ready”
    • Continuously evaluate product performance and work with stakeholders to adjust the roadmap based on gaps
    • Track and report on product performance
  • Key deliverables
    • Product strategy & vision
    • Analysis of market trends
    • Product roadmap and prioritized product backlogs
    • Prioritization across products and business alignment


You're the missing piece of the puzzle

As a senior product manager you are in tune with both the customer and business priorities.  You are an approachable decision maker and great communicator with a collaborative approach. By prioritizing and managing tradeoffs, your direction will shape the product backlog.  You will utilize your vision, business acumen and technology expertise to evolve the identity platform and products while driving adoption across TELUS.  



  • Experience delivering identity products 
  • Known for your tight-knit teamwork and leadership skills, including leading cross functional teams
  • An ability to distill complex and/or ambiguous problems into clear, actionable plans
  • Experience navigating and partnering with a large and diverse stakeholder mix and driving large-scale organizational change
  • Experience communicating broad strategic initiatives to both key stakeholders and diverse internal teams including ability to develop and articulate succinct business rationale supporting recommendations 
  • 4+ years in product management
  • Project management, process management, and vendor relationship management experience
  • 3+ years of experience with executive presentations
  • Lean Six Sigma certification or experience


About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours remote or in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing


Bonus points

Check out https://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.