Senior Program Manager, Enterprise Cultural Transformation (Skills-Based Talent Management)

Description

Are you a master of orchestration ready to support a multi-year transformation that redefines how our global TELUS team members grow their careers?

Position Overview

Interested in supporting the enterprise-wide shift to a skills-based talent management approach? TELUS is on a journey to transform how we manage talent by moving beyond looking only at job titles to a dynamic model where skills—both Human and Functional—are the new currency. By leveraging the power of data and AI, we aim to drive greater business agility, improve talent process efficiency, empower career development, and ensure we have a future-ready workforce.

Reporting to the Director of Talent Strategy and Culture, the Senior Program Manager leads the daily operations of this evolution. You are an outcome-obsessed collaborator who ensures every activity supports the shift to a skills-based currency. As the central orchestrator, you manage the project’s complex grid of stakeholders and data insights, to help us evolve to a skills-based talent management approach that matches team member skills with business needs.

Here’s the impact you’ll make and what we’ll accomplish together:

In this role, you will manage the operational rhythm and governance of our cultural transformation. There is no existing playbook, you will need to help us create the structure to set this initiative up for success. You will also need to pull together qualitative and quantitative insights from diverse enterprise use cases—such as Strategic Workforce Planning, Succession Planning, and Redeployment—to ensure the project engine is sustainable and scalable. Your work will ensure the transition to a skills-based model is seamless and aligned with our 2026 Roadmap and beyond.

Here’s how:

• Roadmap Coordination & Execution | Own the live 2026 Roadmap, proactively reviewing milestones and the "Definition of Done" to ensure every task aligns with our strategic objectives.

• AI-Enabled Synthesis | Comfortably leverage AI tools to help pull together qualitative data from leadership interviews and quantitative results from pilots into clear, concise insights.

• Executive Material Design | Build high-quality, executive-ready decks that use data-driven storytelling to prepare senior leaders for key decisions and pressure-test feasibility scenarios.

• Stakeholder Orchestration | Strategically align the schedules and readiness of a multitude of stakeholders—including Stream Leads, People and Culture Business Partners, Learning & Development, Talent Acquisition, Compensation, Finance, P&C Systems, CIO, Privacy  and Procurment—to ensure all project milestones are met.

• Project Governance & Senior Reporting | Establish and maintain the project’s governance framework, including meeting cadence and status reporting. You own the creation of performance dashboards and progress reports tailored for Executive and Senior level audiences.

• Proactive Risk Mitigation | Identify "collision points" and blockers early, developing 3-month timelines and providing clear options and recommendations to keep the project on track.

• Action-Ready Briefing | Distill complex project updates into a "2-Week Look-ahead" that highlights clear risks, upcoming milestones, and required actions.

Qualifications

You’re the missing piece of the puzzle...

• Insight-Driven Analyst | You possess proven analytical abilities in data analysis, forecasting, and business modeling; you can identify meaning from the data and tell a compelling story based on those insights.

• AI Fluent & Tech Savvy | You are comfortable using AI tools to increase productivity and are proficient with Google Suit, Fig Jam and other collaboration tools.

• Energetic Self-Starter | You thrive in a fast-paced and ambiguous environment and are motivated by a desire to create an exceptional team member experience.

• Innately Curious | You enjoy researching and discovering the "WHY" behind people and cultural challenges and developing thoughtful recommendations.

• Systematic Problem Solver | You are comfortable with ambiguity and take a systematic approach and framework to tackle complex problems.

• Master Communicator | You excel at distilling complex information and telling a compelling story through executive-level presentation materials.

• Effective Collaborator | You have a strong EQ, value diversity of thought, contributing to a small but mighty team and foster positive relationships with team members at all levels and across the organization.

• People Function PM Experience | You have 5-7 years of Project Management experience ideally within a People/HR function, supporting enterprise-wide transformations and managing matrixed stakeholder group who understands the nuances of working in a global team.

Great-to-haves:

• Project & Change Expertise | PMP certification and/or Change Management certification (e.g., PROSCI).

• Innovation Mindset | Experience with Design Thinking principles.

• Governance Familiarity | Experience navigating Privacy Impact Assessments (PIAs), RACIs, project management frameworks.