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Senior Program Manager (Quality Assurance Program, CNI PMO)


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  25463
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Are you ready to be part of a transformation?

Join our team!

Customer Network Implementation-Quality Assurance (CNI-QA) is a small team with BIG scope - we support the business in building a high quality world class network that will deliver industry leading reliability and services. We manage a large scope of responsibility from strategic planning and operational execution to bringing innovative ideas to life that drive mutually beneficial outcomes with our partners and stakeholders.

Your proven program stewardship, consulting and advisor experience matched with your passion for driving innovation will shine in this role.

We are searching for a Sr. Program Manager to drive transformation and innovation in the Quality program to benefit the Customer Network Implementation (CNI) wireline build team. In collaboration with our internal and partner teams, we are looking to provide enhanced value and returns for our world class network, and the associated customer experiences we are enabling. 


  • CNI is TELUS’ owner of fiber asset investments across BC and Alberta
  • We invest in networks to help connect BC and Alberta residents and businesses to the internet
  • The Quality team helps govern, direct and engage CNI in building the most reliable network in the world, thru
  • Pioneering new methods to deliver quality end to end
  • Executing on longer-term, significant operations advancements
  • Bridging strategic initiatives that span across multiple functions and business units
  • Our Quality team is a dynamic, high-performing team, including Sr. Project Managers and PM’s

Here’s the impact you’ll make and what we’ll accomplish together!

As a Senior Program Manager you will be directing the integration and expansion of the quality program through the virtualization of quality inspections, evolution of the quality management platform and promoting the road to flawless data management and records. You will prime transformation & strategic programs as an innovation agent. You will partner with functional teams that focus on operational delivery of our networks, financial management, customer sales and installs.

You will help our broader CNI and TELUS teams to reinforce quality from the design of our network to the delivery to our customers and will advance the following key activities:


  • Virtualization of quality audits and inspections
  • Evolve on-demand quality proofing through crowdsourcing and integration with TELUS field activities
  • Expand quality assurance to ensure flawless data management and records to enable self activation services for our customers
  • Refine relationships and build hand-over expectations to our reliability, marketing and customer facing stakeholders 


Here's how

As a Sr. Program Manager, you will support QA’s most important programs by:


  • Structured delivery including opportunity identification, business case development, prioritization, process development, launch and review
  • Helping deliver QA initiatives through stages of delivery (either by directly owning specific projects, or by aiding other QA project managers to deliver the initiatives)
  • Focusing initiatives to deliver tangible business value, by identifying key decisions that need to be made, and facilitating a fair process to confirm the decisions, and managing stakeholders to execute
  • Owning the storyboarding for sponsor engagement
  • This could include preparing agendas and content for executive discussions, and facilitating major parts of these discussions (and guiding others to facilitate remaining parts of these discussions)





You're the missing piece of the puzzle...
Your background learning brings value to the role. We are looking for:


  • Bachelor degree or 3+ years of equivalent experience
  • MBA, CPA, PMP and/or other post-graduate education, designation or certification preferred
  • Experience as part of a business functional team or project management group that has delivered operational results
  • Experience in consulting, strategy or process / system improvement 
  • Experience applying Lean, Six Sigma, Agile or other process improvement methodologies


To succeed in your role, you will want to be skilled in:


  • Proven track record of delivering functional / operational results (not just developing processes or systems)
  • Your experience should include management of scope, schedule, costs and risks.Structured program management: Delivery of new capabilities in recognizable sprints or iterations which advanced a strategic roadmap of improvements, new opportunities and process fixes
  • Facilitation of large groups including fair-process interlock with functional leadership and technical systems development groups



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.