Senior Program Manager

Description

* This opportunity is remote or hybrid, therefore open to all candidates nationally within Canada *

Are you ready to embark on an electrifying journey that will revolutionize the global food system?

Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food!

We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities.

Our Team and What We'll Accomplish Together

We are the Customer Transformation Team, a powerhouse of visionary thinkers and change-makers who are redefining what's possible in Agriculture and Consumer Goods. As our Senior Program Manager, you'll be the driving force behind revolutionary change, expertly orchestrating the integration of cutting-edge expertise and talent that will propel TAC into its next chapter of unprecedented growth. We're not just transforming our business; we're pioneering a new era of strategic simplification that eliminates complexity, sharpens our focus, and channels our investments toward maximum customer value.

This is where bold vision meets flawless execution. Your proven talent for change management will be crucial as you collaborate with dynamic cross-functional teams and visionary executives to architect transformation strategies that don't just meet expectations – they shatter them. Through innovative product integrations, powerful team synergies, and streamlined workflows, you'll help us create extraordinary customer and employee experiences that set new industry standards. If you're ready to lead complex, high-impact initiatives that will reshape how we deliver value and drive sustainable growth, this is your moment to make history.

What You'll Do

As a Senior Program Manager, you will be part of this high-profile portfolio, responsible for:

• Driving Customer Migration Programs: Lead the end-to-end delivery of complex, multi-year, phased customer migration initiatives, developing and executing strategies to ensure smooth transitions for customers, minimize disruption, and enhance overall customer experience
• Managing Change Initiatives: Lead and manage change management initiatives, ensuring smooth transitions and seamless integration for customers and internal teams, fostering continuous improvement and innovation. This supports the meaningful shift in how the business operates
• Fostering Strategic Partnerships: Serve as a key interlock across BUs and various internal and external stakeholders to drive program delivery, and ensure strategic alignment and integration success
• Measuring Impact: Define success metrics and track performance against business outcomes for all migration and convergence programs. Utilize data analytics to derive critical insights, build models, and present findings to senior leaders to drive strategic decisions
• Enabling Governance & Compliance: Drive governance, risk management and mitigation strategies to ensure all stakeholders are informed and adherence to data governance, privacy, and compliance standards is maintained

Qualifications

What you bring

• 7-10+ years of experience in program, product, or strategic delivery roles, with a proven track record of leading large, complex initiatives
• Demonstrated experience in change management leadership and business readiness practice, particularly with customer facing changes as well as internal organizational transformations
• Proven experience leading enterprise-level customer migration programs and/or product integration/convergence initiatives, particularly those involving strategic simplification or transformation
• Strong understanding of data's role in driving business performance and organizational transformation, particularly in how it applies to customer data and product portfolios
• Executive presence and the ability to communicate clearly and concisely, including building compelling business cases and presentations
• Proven ability to handle complex interdependencies and competing priorities while keeping teams focused and on track
• Advanced skills in resource planning, risk management, and program governance
• Strong problem-solving skills to clear roadblocks and resolve issues, especially in pressured situations
• Expertise in Agile methodologies and modern software/data development lifecycles
• Deep insight into taking a problem, conducting analysis, building recommendations, and executing on those recommendations
• Ability to quickly develop relationships across the organization while contributing to a collaborative and trusting work environment
• Demonstrated ability to work and coordinate across geographically dispersed teams in a hybrid environment

Great-to-haves

• PMP, PgMP, SAFe, or Agile certifications
• Change management certification (Prosci, CCMP, etc.)
• Proficiency in project management tools (Jira, Asana, Monday.com, MS Project)
• Understanding of software development lifecycle (SDLC)
• Lean Six Sigma process improvement certification
• Familiarity with the agriculture, supply chain, or consumer goods domains
• Familiarity with data privacy, security, and compliance standards

At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work.

A significant and sustained effort will be made to support candidates from equity-deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process.