Senior Program Manager | New Service Development


Vancouver, BC, CA

Req ID:  37979
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading-edge technologies.


Who is TELUS Health?


TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.


TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:


  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health


Here’s the impact you’ll make and what we’ll accomplish together


As a program manager, you will focus on the product evolution of our year-round care programs and health assessments offering on a national scale. This service is delivered by a multidisciplinary care team with in-depth, diagnostic, health and lifestyle reviews. Leveraging your previous experience in the healthcare industry, you will design a program that will rapidly evolve and grow our business.


This role is at the nexus of simplifying the client journey and helping the organization achieve its scalability goals while maintaining an efficient profitable organization. As an expert in navigating the regulatory landscape, your performance with product launches relies on tenacity, innovation and flawless execution. We are looking for well-rounded individuals who like to wear multiple hats, think big, but are equally happy to roll up their sleeves to get the job done.


Here’s how


  • Service Design: Experience with Service Design and its principles; ability to simplify the client and patient journey
  • Leadership: applying structured problem solving, leveraging a data-driven approach and assessing all cross-functional impacts to execution
  • Project Management: ability to understand complex programs and work across a variety of groups to achieve outcomes
  • Financial Accountability: planning, business casing and managing overall budget, scorecard and metrics for your area of responsibility
  • Communication: focus on facilitating discussions across teams, including executives, and creating an environment that supports ideas, sharing and knowledge sharing
  • Contribute to team culture: Inspire and motivate yourselves and peers to drive high performance, teamwork and timely recognition





You're the missing piece of the puzzle


  • 5+ years of progressive experience in healthcare or private clinics environments
  • A passion to drive and improve the success of connecting people with healthcare
  • Innately curious with a strong drive to dive into the unknown; secretly, you probably like to think of yourself as something of a detective
  • Strong leadership skills, including but not limited to building relationships and change management, working through influence, facilitation, and developing and actioning strategy
  • Problem-solving discipline with the ability to disaggregate complexity and ambiguity
  • Naturally hypothesis-driven and highly proficient in using data to test ideas and develop insights that lead to winning decisions
  • Adept at collaborating with strategic stakeholders in other TELUS Health business units to develop integrated strategies that drive growth in overall shareholder value
  • Highly creative with a knack for developing clear and concise communications whether that be through Microsoft (MS) PowerPoint, Word, GSuite Tools or during live presentations
  • Bachelor’s degree or post-secondary diploma or equivalent education and/or program management experience is required / preferred


Great to Haves:


  • MBA or Master’s degree in health care field/health administration is an asset
  • PMP designation, Lean Six Sigma Black Belt, or equivalent designations

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



Salary Range:  $94,000-$140,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.