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Senior Project Manager, Customer Network Implementation


Vancouver, British Columbia, CA

Req ID:  22297
Jobs by Category:  Operations
Job Function:  Operations
Status:  Full Time
Schedule:  Regular



The Customer Network Implementation team is looking for a dynamic, enthusiastic and driven individual with a proven track-record to join our Business and Consumer Network Implementation Transformation Office. As a Senior Project Manager, you will play a key role planning, executing and delivering complex implementation projects. In this role, you will collaborate across business units, and with key stakeholders to execute on initiatives with high complexity and/or business impact. You expertise will help us drive innovation and continuous improvement in fibre delivery to our customers.


Reporting to the Manager, Technology Strategy, this position is accountable for end to end project delivery, within a highly collaborative and capable group of team members. In this role you will:


  • Work in partnership with one of our stakeholders to undertake and deliver change management projects and drive process improvements
  • Using your project management expertise, you will enable cross-functional teams to deliver on complex enablement projects 
  • Work with stakeholders to align on product advancement and consistency between environments


About the Business and Consumer Network Implementation Team:


The Business and Consumer Network Implementation Team is a highly successful community of leaders and subject matter experts who are rapidly growing the TELUS PureFibre footprint in British Columbia & Alberta.


This team blends their mastery of network implementation with a passion for ongoing success and a pioneering mindset around technical innovation.


We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into one of the most engaged and operationally reliable teams in the TELUS PureFibre Community.


We are authentically passionate about the work we do, about collaborating with our diverse stakeholder community and about seeking innovative new ways of meeting our business goals.




We want to work with people who:


  • Have a passion for change management
  • Thrive in a fast-paced and changing environment
  • Are forward thinking and willing to try new ideas
  • Can clearly see things from the perspective of our customers
  • Driven to learn new skills


What can you expect from us?


  • Supportive and collaborative team-work based culture
  • Passionate and focused environment open to new ideas and thoughts


What YOU bring:


  • Experience managing large scale projects with multiple stakeholder groups 
  • Experience dealing with ambiguous requirements and translating them into concrete project outcomes
  • Agile project management experience (Scrum/ Kanban environments) is an asset
  • Demonstrated leadership, problem solving, negotiation, communication and analytical skills
  • Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members 
  • Highly motivated, creative and self-sufficient with the ability to work successfully under pressure
  • Bachelors degree in Business, Computer Science, Engineering, or equivalent education and/or experience
  • PMP designation preferred, but not required
  • Minimum 3-5 years work experience managing projects or leading cross functional teams
  • Stakeholder management experience including senior executives is an asset



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.