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Senior Strategy Manager, Base Management - Customer Journey, Enterprise and Public Business

Location: 

Vancouver, BC, CA, V6B 3K9 Calgary, AB, CA, T2G 1S5 Edmonton, AB, CA, T5S 0P6 Ottawa, ON, CA, K1P 0A6 Toronto, ON, CA, M5J 2V5

Req ID:  55119
Jobs by Category:  Technology Solutions
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we will accomplish together

 

We are the TELUS Enterprise and Public Sector Business Base Management team, dedicated to serving our growing Business customer segment. Our team is driven, goal-oriented, and highly engaged. Together, we shape, design, and deliver targeted analytics and tailored programs to drive profitable growth within our largest and most strategically vital customers from coast to coast.

 

In this high-visibility role, you'll lead the segment to new heights. You’ll drive value accretion, accelerate the customer implementation cycle, grow product intensity, and lift revenue yield while making every step of the customer's journey with TELUS smoother and more rewarding. If you're an independent, data-driven, entrepreneurial spirit who's curious about how AI can elevate the way we work, thrives in a collaborative and engaged team environment, and values ownership, outcomes, curiosity, iteration, and celebration, then this is the perfect opportunity for you!

 

Reporting to the Manager - Enterprise and Public Business Base Management, you will transform complex data into compelling narratives that shape strategic direction. You’ll lead Customer Journey programs through analytical rigor, and strategic thinking - driving wallet share growth, product intensity, and profitability across our Enterprise and Public Business segment.

 

What you will do:

 

  • Improve the customer implementation cycle by identifying and removing friction across onboarding and provisioning — accelerating time-to-revenue and lifting revenue yield from new and existing services across the base
  • Identify and execute opportunities to grow product intensity within the base, increasing the adoption and depth of TELUS solutions across each account
  • Partner closely with product teams to interlock on new product launches and surface cross-sell and upsell opportunities, aligning the right solutions to the right customers at the right moment in their journey
  • Make AI part of the routine — proactively identifying where AI and automation can elevate analytics, customer treatments, and journey optimization, and championing adoption across the team
  • Coordinate cross-functional execution across product, sales, product marketing, account based marketing, and operations to deliver a seamless, consistent customer experience
  • Tailor journey and base strategies to the distinct realities of Enterprise and Public Sector customers, navigating the procurement and compliance considerations unique to public business
  • Track and identify evolving industry and market trends to support base insights and inform business decisions

Qualifications

 

What you bring:

 

  • Data Analyst: You thrive on deep dives into massive datasets, build robust models to extract meaningful insights, and turn numbers into precision-based evidence that drives strategy forward
  • Storyteller & Communicator: You excel at distilling complex information into simple, compelling narratives for diverse audiences
  • Collaborator: You bridge the gap between complex technical outputs and your team’s collective goals, actively seeking insights built together with stakeholders
  • Strategic Thinker: You see the bigger picture, proactively seek complementary data points, and condense complex information from multiple sources into integrated insights
  • Organizer: You’re not fazed by needing to condense complex information from multiple stakeholders into a single clean, integrated source of truth, and you’re looking to take this skill to the next level
  • Chameleon: Uncertainty and ad-hoc asks excite you rather than scare you; you’re at home in an ever-changing environment and relish being faced with dynamic new problems

 

Great-to-haves

 

  • Proficiency in French (verbal and written)
  • MBA or CPA is an asset, but not a requirement
  • Prior telecommunications expertise
  • B2B experience would be an asset

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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