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Senior Strategy Manager

Location: 

Vancouver, BC, CA, V6B 0M3 Toronto, ON, CA Calgary, AB, CA

Req ID:  53235
Jobs by Category:  Sales and Marketing
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we’ll accomplish together

 

We’re looking for a Senior Strategy Manager to lead the evolution of the TELUS Mobile & Home (M&H) customer journey. In this role, you aren’t just dreaming up strategies—you are the architect of the systems and processes that bring"Total Household Value" to life for our customers and our team members.

 

Reporting to the Manager, M&H Program Management, you will own the end-to-end journey mapping for our most valuable customers, ensuring seamless integration between strategy and technical execution. By simplifying workflows, you’ll empower sales reps to deliver bundled solutions efficiently and effectively. Collaborating with Product Owners, UX designers, and Value Proposition teams, you’ll make being a TELUS M&H customer as seamless as it is rewarding.

 

Here’s the Impact You’ll Make

 

Customer Journey Mapping & UX Strategy

 

  • Architect the Experience: Develop and own the comprehensive National M&H customer journey map, identifying pain points,, and opportunities for "wow" moments
  • Drive Seamlessness: Partner with UX and Digital teams to ensure smooth transitionsbetween Mobile and Home platforms is invisible to the customer
  • Advocate for the Customer: Represent the customer experience in strategic planning sessions, ensuring simplicity overcomplexity

 

Sales System Simplification & Process Engineering

 

  • Remove Friction: Lead the "Sales System Simplification" roadmap, working directly with Product and IT teams to streamline bundling workflows across Retail, Digital, and Care channels
  • Bridge Strategy and Code: Translate complex commercial requirements into clear business cases for system enhancements that improve "speed to lead" and rep productivity
  • Optimize the "Rep Experience": Ensure our frontline teams have the tools to bring the M&H value proposition to life without technical hurdles or manual workarounds

 

Value Proposition Evolution & Integration

 

  • Operationalize Value: Work alongside the Value Proposition team to ensure new product launches and offers are "built for ease"—vetting them for system compatibility and journey flow before they hit the market
  • Champion Integrated Strategy: Influence the long-term M&H roadmap by identifying where system limitations are hindering commercial growth and building the case for investment

 

#LI-REMOTE

Qualifications

 

What You Bring

 

Experience

 

  • 5+ years in Product Ownership, UX Strategy, Process Engineering, or Strategic Program Management
  • Proven track record in journey mapping and using design-thinking principles to solve complex business problems
  • Experience in Telecommunications or Tech is a significant asset, particularly in roles that interface between business strategy and technical execution
  • Success leading cross-functional squads to deliver system enhancements or digital transformations

 

Skills

 

  • Friction-Obsessed Mindset: A relentless drive to simplify complex processes and a "Product Owner" mentality toward the customer journey
  • Systems Thinking: The ability to understand how a change in a mobile billing system affects a home security installation journey
  • Collaborative Influence: Skilled at navigating matrixed organizations to gain buy-in from technical teams and business stakeholders alike
  • Analytical Rigor: Ability to use data to quantify the cost of friction (e.g., "This extra step costs us X% in conversion") to prioritize the roadmap
  • Communication Mastery: Delivering compelling narratives to senior leaders about why "simple" is a competitive advantage

 

What Sets You Apart

 

  • You see inefficiencies andi can’t rest until they're fixed
  • You speak both "Developer" and "Marketer" fluently
  • You balance a visionary outlook with the pragmatic ability to get things done in a complex legacy environment
  • You thrive in the "white space" between departments and love building the connective tissue

 

 
Salary Range:  $102,000-$152,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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