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Senior Strategy Manager, People Strategy and Culture team


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  30133
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People & Culture
Status:  Full Time
Schedule:  Regular

Join our team


Unique opportunity to shape the people and culture strategy for TELUS and lead strategic cultural transformation initiatives that keep TELUS at the forefront as an employer of choice.

Position Overview

Interested in shaping the team member experience for the TELUS team and evolving our world-class culture that enables our business strategy, accelerates innovation, and enhances the performance of the TELUS team? 

TELUS is on an exciting journey to digitize and transform our product and service offerings, leveraging Artificial Intelligence (AI) and cloud computing to simplify and improve the customer experience. To succeed, TELUS needs to attract and retain skilled talent, upskill and reskill our team members and advance our culture. As a member of the People Strategy and Culture team, you will play a key role in our mission to build a culture and programs that will support this transformation. The Senior Strategy Manager, reporting to the Director of People Strategy and Culture, enables and champions the design, ideation and implementation of people programs and initiatives that will make this mission a reality.  

Here’s the impact you’ll have & what we’ll accomplish together


You will play a key role in the design , development and delivery of strategic people initiatives to support the culture and performance of the TELUS team. You will be responsible for developing and managing strategic enterprise-wide cultural transformation programs and initiatives. You will identify opportunities based on external best practice research and input from the broader P&C team, leaders and team members across TELUS to present options and recommendations to capitalize on these opportunities. You will help define, develop, communicate, pilot and implement our strategic plan(s) and work closely with P&C stakeholders and leaders across the organization to ensure success. 


Here's how


  • Strategy planning | Develop strategic people initiatives and communicate them at executive levels
  • Influence and engage | Collaborate and partner with our P&C partner teams and business stakeholders to determine the best solutions to support cultural transformation
  • Action | Manage the execution of our creative solutions
  • Analytics | Partner with our People Analytics team to drive actionable insights from our P&C analytics, key metrics and people performance indicators
  • Knowledge Expert | Leverage leading research on industry and team member trends to provide expert advice on emerging opportunities and challenges

What you bring


The ideal team member is a passionate, results-oriented thought leader who has experience in consulting, strategic planning, and storytelling. This individual exhibits a high degree of flexibility, is curious to learn, thrives in ambiguity and is adept at leading others through change.    


  • You are an energetic self-starter who thrives in a fast-paced and often ambiguous environment and are motivated by a desire to create an exceptional team member experience
  • You’re innately curious, enjoy researching and discovering the WHY behind people and cultural challenges and developing thoughtful recommendations 
  • You’re a natural problem solver, comfortable with ambiguity and take a systematic approach and framework to tackle complex problems
  • You’re a master communicator, equally adept at facilitating focus groups and telling a compelling story through executive-level presentation materials
  • You are an effective collaborator with a strong EQ, who values diversity of thought and fosters positive relationships with team members at all levels and across the organization
  • You love organization and thrive on coordinating and connecting the dots across multiple projects and programs and have a proven track record for setting and delivering results
  • You have proven analytical abilities: data analysis, forecasting and business modelling, you can identify meaning from the data and can tell a compelling story based on those insights
  • You are proficient with Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Slides, Docs, Drive, Hangouts etc.
  • 5-7 years of work experience in developing strategic plans, securing executive support, and driving the execution of the recommended course of action



  • Experience with cultural transformation and design thinking
  • Change management certification would be an asset


Why TELUS and People and Culture? Here’s who we are and what we believe:


  • We relish sticky problems and thrive in ambiguity – discomfort means we’re learning
  • We love that our work improves lives and transforms the team member experience at TELUS
  • Everything we do is tied to the business – not dictated by rules or policies
  • We expect excellence in ourselves and each other
  • We are collaborative. We recognize and have each other’s back
  • We challenge ourselves to think differently – and create space for others to do the same
  • We look for smart risks and own the outcome(s)
  • We value honesty, and transparency and want to talk about the tough stuff
  • We focus on what we can control – and keep a sense of humour about the rest 
  • Our team members are as diverse as the communities we partner with and support. We celebrate our uniqueness to create a deep sense of belonging where we bring our whole selves to work.
  • Giving back to our team and community is in our bones

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.