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Senior Strategy Manager - Product Introduction & National Enablement: Virtual Position

Location: 

Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  49980
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

Ready to shape the future of technology implementation? Join TELUS's Product Introduction & National Enablement (PINE) team, where innovation meets execution. As a key player in our dynamic team, you'll drive the strategic rollout of cutting-edge products and programs that empower our national Customer Solutions Delivery (CSD) operations.

 

We're seeking a Senior Strategy Manager who thrives on turning complex challenges into streamlined solutions. Here, your expertise will directly impact how our field teams deliver exceptional customer experiences across Canada. You'll be part of a diverse, forward-thinking team that's passionate about emerging technologies and process excellence.

 

Join a collaborative environment where your ideas matter, creativity is celebrated, and strategic thinking leads to real-world results. If you're ready to make your mark in a role where every project shapes the future of our field operations and customer success, we want to hear from you.

 

What you'll do

 

  • Own the end-to-end strategic roadmap development and execution for multiple product portfolios, ensuring alignment with business objectives and market opportunities
  • Lead new product introduction strategies and product enhancement initiatives that drive competitive advantage and customer value
  • Drive comprehensive field enablement strategies for large-scale product implementations, ensuring seamless adoption across national operations
  • Secure strategic buy-in from executive leadership for product implementation initiatives and organizational transformation programs
  • Spearhead organizational transformation efforts that optimize operational processes and enhance customer experience delivery
  • Collaborate cross-functionally with diverse stakeholders across business units to ensure strategic alignment and successful execution
  • Champion operational excellence initiatives that deliver measurable improvements in efficiency, quality, and customer satisfaction

 

Qualifications


What you bring

 

  • Exceptional communication skills with the ability to influence and engage stakeholders at all organizational levels
  • Advanced strategic and critical thinking capabilities, with proven ability to analyze complex business challenges and develop innovative solutions
  • Strong analytical skills and data-driven decision-making approach to evaluate market trends, performance metrics, and strategic opportunities
  • Demonstrated ability to drive both strategy development and flawless execution, bridging the gap between vision and results
  • Innovative thinking and creative problem-solving skills, with a track record of introducing breakthrough approaches to complex challenges
  • Proven change management expertise with experience leading organizational transformation initiatives and driving adoption of new processes and technologies

     

Great-to-haves

 

  • 5+ years of experience in strategic program implementation, preferably in product strategy, market development, or operational transformation
  • Advanced degree in Business Administration, Strategy, or related field
  • Program management and project management experience with demonstrated success in large-scale initiative delivery
Salary Range:  $102,000-$154,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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