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Senior Strategy Manager - SBS WLN Strategy & Planning


Vancouver, British Columbia, CA Toronto, ON, CA Calgary, AB, CA

Req ID:  31368
Jobs by Category:  Sales and Marketing
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



TELUS Small-Medium Business Solutions (SMB) is a marketing environment like no other at TELUS! The SMB Wireline Strategy and Planning team leads the management of the SMB Wireline P&L, as well as senior leadership presentations and analytical deep dives. We are a high-performing team that values diversity of thought and experience to stay connected with our customers. We are also small and nimble, which offers us the ability to work across many functions and realize unparalleled professional growth. We are a team that strives for top-notch customer and business outcomes but also balances that with team member engagement, collaborative workstyles, and flexibility.


We are looking for a high-energy, curious, and results-oriented individual to join the SMB Strategy and Planning team in the role of Senior Strategy Manager. In this role you will actively manage the SMB Wireline subscribers KPIs around our product portfolio, including interlocking with key stakeholders across various teams and business units. In this role, you will be responsible for the annual, quarterly, and monthly financial planning process of all subscribers’ base KPIs for our rapidly-growing segment. You will also lead strategic reviews, business casing, and deep dives geared towards executive decision support, and serve as a strategic partner for our Marketing teams.


Here’s the impact you’ll make and what we’ll accomplish together:


You are someone who excels in a business ownership environment and wants to have their finger on the pulse of the business. You enjoy working with large and complex data sets to uncover insights to drive continuous improvements. You’re able to work collaboratively and confidently with multiple stakeholders across different business units and levels. You can shift effortlessly from in-depth analysis to confidently articulate clear executive-facing recommendations.


Here's how


  • Lead the development of the annual and long-term Wireline subscribers plan for the SMB segment
  • Lead or contribute to semi-annual strategy reviews and presentations
  • Own the monthly forecasting process and deliver weekly and monthly performance updates to our senior leadership team
  • Serve as the key point of contact for the SMB Wireline KPIs by collaborating with senior leadership, Marketing, Product and working teams to provide KPI stewardship and drive strong business outcomes
  • Set targets for and monitor the performance of core key performance indicators (KPIs) including gross loading, deactivations, rerates trends
  • Regularly analyze our results to identify financial business challenges and conduct analyses to support solving those challenges
  • Collaborate with Marketing, Product, and Business Intelligence teams to minimize areas of risk, execute on areas of opportunity, and ensure alignment between KPI commitments and actual results
  • Explore and build report automations and executive dashboards related to product KPIs in Tableau / Domo




Here’s what you bring to the table:


  • Visionary: You combine strong business acumen with the ability to synthesize results into actionable insights, leveraging tools like MS Excel and Google Workspace to do so
  • Analyzer: You take pride in your financial modeling and statistical forecasting techniques, and have experience using tools like Domo, Tableau, or PowerBI
  • Strategic Advisor: You’re comfortable performing complex data analysis and presenting to key stakeholders; you have 3-5 years of experience building financial models/business cases
  • Problem Solver: You bring a proven, self-directed, hypothesis-driven problem-solving approach, perhaps from a consulting, strategy, and/or finance/accounting background


You're the missing piece of the puzzle


  • Team player that’s creative, entrepreneurial, and willing to experiment
  • Expert understanding of financial modeling and statistical forecasting techniques
  • Strong analytical skills, with the ability to identify and develop solutions to critical financial business challenges
  • Expert ability to collaborate and verbally and visually communicate effectively with all levels of management, including senior executives
  • Manage ambiguity and synthesize complex information into meaningful information and recommendations
  • Deep insight of the fundamentals of taking a problem, conducting analysis, building recommendations, and executing on those recommendations
  • Navigate through complex organizational dynamics and use influencing and negotiating skills to create desired outcomes
  • Undergraduate degree in Business, Finance, Accounting, Statistics or other related fields
  • Minimum 5+ years of experience building financial models, business cases, and strategic documents
  • Experience using analytic and reporting tools (e.g. Excel, Domo, Tableau, Power BI, PowerPoint, etc.) and the ability to understand complex data as well as providing meaningful insight to others




  • Telecommunications expertise and/or wireline experience
  • Master of Business Administration (MBA) degree or equivalent in Finance or Statistics, Chartered Financial Analyst or similar designation
  • 5 Years+ of experience in Finance / Data Analytics
  • SQL – experience writing queries to extract and convert data into meaningful insights #LI-REMOTE



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.