Senior Strategy Manager - Small & Medium Business (SMB)

Description

TELUS is renowned for its inclusive workplace where our diverse team members make significant contributions, setting us apart in the industry. Our success hinges on both our forward-thinking team and our innovative technology solutions. Our team embodies qualities like enthusiasm, innovation, passion, and energy. We believe that our high-performance culture offers personal fulfillment, professional challenges, and financial rewards.

The SMB Growth & Retention team is dedicated to acquiring new business and retaining existing customers in the Small Business segment. Spanning across Canada, Central America, Morocco, and the Philippines, our team employs an omnichannel approach to address this vibrant and expanding market. We collaborate closely with Marketing, Product, and Channel teams, leveraging integration strategies to maximize our collective expertise and drive market growth and differentiation.

We seek individuals who embrace transformation and are committed to driving meaningful change to deliver exceptional outcomes. This role presents a unique opportunity to shape your career while transforming our SMB channel operations. Are you up for the challenge?

Position Summary:

As the 'Chief of Staff' for the Vice-President, your primary responsibility will be to develop, own, and execute our best-in-class business strategy within the SMB Growth & Retention team. You will establish robust controls and coordination strategies across all business phases, ensuring efficient and effective delivery of our long-term operational strategy.

We are looking for a highly adaptable individual who champions collaboration, execution, and teamwork. If you thrive in a fast-paced, growth-oriented environment and excel at turning business challenges into clearly defined solutions and result-oriented plans, you could be the perfect fit.

Key Responsibilities:

• Strategic Planning and Execution:
  • Lead the development and refinement of strategic priorities aligned with our SMB goals.
  • Translate strategic objectives into actionable plans for the sales organization.
  • Manage strategy scorecards and executive alignment with corporate goals.
• Cross-Functional Alignment and Collaboration:
  • Ensure alignment and execution of strategic priorities across various departments.
  • Facilitate collaboration, resolve conflicts, and accelerate decision-making.
• Enablement and Capability Building:
  • Develop and implement enablement programs for sales teams.
  • Conduct training and workshops to enhance strategic thinking and execution excellence.
• Performance Monitoring and Optimization:
  • Define KPIs and metrics to track initiative success.
  • Analyze performance data to drive continuous improvement and optimize outcomes.
• Governance and Reporting:
  • Manage financial reporting and governance processes.
  • Prepare executive-level presentations and reports on program financials and KPIs.

Qualifications

You’re the perfect fit if you:

• Are a passionate problem solver with a track record in business solutioning.
• Thrive in high-growth, transformative environments.
• Make agile decisions and adapt quickly to changing business conditions.
• Have strong sales efficacy and experience in sales enablement.
• Are familiar with Premier Sales Organization methodologies and similar systems.
• Excel in collaboration and relationship building.
• Possess technical and analytical proficiency, including CRM systems and data management.
• Are action-oriented, self-directed, and team-oriented.
• Operate effectively in cross-functional teams and build trust easily.
• Embrace innovation and change, with experience in executive reporting.

Experience Required:

• 5-7 years of relevant experience.

Great-to-Haves:

• Experience in TELUS B2B sales, strategy, or enablement.
• Exposure to Premier Sales Organization (PSO) methodologies.
• Experience in matrix structures delivering end-to-end success.
• Strong research, analytics, problem-solving, communication, presentation, and documentation skills.
• Project management, data visualization, and executive reporting skills.