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Senior Technical Product Manager - Digital Experience Team (SMB)

Location: 

Vancouver, BC, CA, V6B 3K9

Req ID:  52424
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

TELUS is renowned for its inclusive workplace where diverse team members make meaningful contributions and help shape the future of digital experiences. Our success is driven by passionate people, innovative technology, and a relentless focus on delivering value for our customers.

 

We are looking for a Senior Technical Product Manager to join our Digital Experience team, an agile group responsible for advancing a Digital First strategy for the Small & Medium Business (SMB) segment. In this role, you will be responsible for the ongoing evolution of several core SMB platforms, including the Electronic Verification System (eVS), Business News Notifier (BNN), and eQuote.

 

These platforms support SMB business continuity by enabling partner-led acquisition, offer access and eligibility, quoting, and sales execution across digital and assisted channels. You will be accountable for the long-term platform direction and roadmap, ensuring today’s platforms are reliable and well-supported while also preparing them to meet future business needs.

 

This role emphasizes strong systems thinking and collaboration. You will work closely with architecture, engineering, and external partners to explore solution options, understand trade-offs, and contribute to future-state designs that improve flexibility and reduce risk over time.

 

Here’s how:

 

  • Oversee a portfolio of SMB platforms: Be accountable for the product and technical direction of eVS, BNN, and eQuote, including platform strategy, roadmap, and outcomes
  • Shape product and technical direction: Develop a multi-year roadmap that balances reliability, performance, security, and extensibility with evolving SMB and partner needs
  • Collaborate on architecture and design: Work with technology and architecture teams to review solution approaches, integration patterns, and operating models that support long-term sustainability
  • Assess options and trade-offs: Evaluate risks, dependencies, and future opportunities to inform decisions about platform evolution and investment
  • Support capital planning: Contribute to business cases and investment proposals by clearly outlining value, risk reduction, and expected benefits
  • Work across functions: Partner with Marketing, Sales, Technology, Analytics, Legal, and external vendors to deliver cohesive end-to-end customer journeys
  • Maintain platform health: Track performance, reliability, and operational indicators across TELUS.com and partner touchpoints, identifying opportunities to improve stability and resilience
  • Enable continuous improvement: Identify ways to improve platform capabilities, developer experience, and operational processes to reduce friction and customer effort

 

 

Qualifications

 

Here’s what you bring to this role:

 

  • Experience with complex digital platforms: Demonstrated experience working on integrated platforms with accountability for both technical considerations and business outcomes
  • Technical understanding: Comfort collaborating with engineering and architecture teams on APIs, integrations, system dependencies, and non-functional requirements
  • Systems perspective: Ability to connect business goals, customer experience, and technical architecture when making product choices
  • Sound judgment in ambiguity: Experience evaluating multiple options and making well-reasoned recommendations that balance near-term needs with long-term platform sustainability
  • Experience supporting change: Exposure to platform modernization efforts, technical risk reduction, or scalability improvements
  • Clear communication: Ability to explain technical topics in accessible ways to partners and senior stakeholders
  • Delivery experience: Familiarity with Agile ways of working and managing scope, risk, and dependencies in complex initiatives

 

Great-to-haves:

 

  • Experience in a senior technical product management role or a similar position in a large organization
  • Experience working with a mix of internal teams, external vendors, and platform partners
  • Exposure to business casing, capital planning, or portfolio prioritization
  • Experience with API-driven architectures, cloud-based platforms, and system integrations
  • Background in B2B, B2B2C, telecommunications, or technology-focused environments

 

 
Salary Range:  $112,000-$162,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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