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Senior Technical Product Manager - SMB Business Wi-Fi


Vancouver, British Columbia, CA Ottawa, ON, CA Toronto, ON, CA Edmonton, AB, CA Burnaby, British Columbia, CA Calgary, AB, CA Montreal, Quebec, CA

Req ID:  28134
Jobs by Category:  Operations
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Our team and what we’ll accomplish together


It’s an exciting time to be part of the TELUS Business Solutions and Business Network & Systems teams. Within the Business Network & Systems organization, the Value Add Services team tirelessly works across the TELUS Business Solutions organization to drive profitable growth across a critical set of products that small and medium-sized businesses need to fuel their business success such as unified communications (Business Connect), entertainment (Business TV), security (TELUS Secure Business), ubiquitous connectivity (Business Wi-Fi) and voice. It is our goal as a team to ensure our products and services are easy to buy, easy to sell, easy to deliver, and easy to support for our internal and external customers.


If you thrive in a high-energy, high-performance culture where every day brings new opportunities to learn, innovate, and execute, then we’ve got a role for you. We are looking for a dynamic Senior Technical Product Manager - SMB Business Wi-Fi, who is passionate about technology and its ability to help businesses enhance their own customer experience and business outcomes. The Business Wi-Fi product is positioned towards small and medium business customers to help them deliver an exceptional customer experience through the power of fast, seamless and reliable connectivity. We’re looking for someone with experience in leading product development in a technical context to position the right Wi-Fi solutions to SMB customers that are simple and easy to implement, manage and use alongside their broader portfolio of TELUS products and services.


What you’ll do:


Reporting to the Director of Products and Services - Value add services, the successful candidate will be primarily responsible for the product management and value chain processes for our SMB Business Wi-Fi product. You will define and execute on Wi-Fi technology driven roadmaps to ensure that there is a solution and suitable value chain for our customers. In addition, you will work with customer marketing, sales and operations teams to identify go to market plans that stem from any gaps in our solution set that inhibit customer adoption. Working together and with others, the Senior Technical Product Manager - Business Wi-Fi will make the following impact and accomplishments:


  1. You will develop and deliver the Business Wi-Fi product roadmap that integrates industry trends, customer feedback and stakeholder input
  2. You will analyze the Business Wi-Fi value chain to drive customer implementation success and profitable growth
  3. You will understand and drive product performance improvements through tracking key KPIs aligned to making the Business Wi-Fi product easy to buy, sell, deliver and support
  4. You will continuously keep a pulse on the competitive landscape to maintain an advantage in the market
  5. You will strategize with customer marketing, sales and other product teams to utilize the Business Wi-Fi product value proposition to increase product intensity within the SMB market
  6. You will collaborate with operations teams to find opportunities to streamline product fulfillment processes that improve cost structure and reduce waste
  7. You will leverage your knowledge of financial concepts to create financial and marketing analysis for the SMB Wi-Fi portfolio, as well as business case development
  8. You will mitigate supply chain risk by proactively monitoring inventory levels and closely collaborating with external vendors on product ordering forecasts





What you bring:


As a Senior Technical Product Manager - Business Wi-Fi, you are valued because:


  • You have a bias for action to structure problems into solutions through action and accountability
  • You are counted on for your understanding of the Wi-Fi market and its changing dynamics
  • You are known for your collaborative attitude and teamwork with others
  • You use structure and organization to get work done
  • You are known for your ability to present ideas succinctly to stakeholders including executives
  • You look at opportunities from 20,000 feet but know how to execute solutions at 10 feet
  • You have a unique ability to map technology solutions to desired business outcomes for customers
  • You are a self-starter with a curious and tenacious nature; you actively seek out change through critical questioning, innovation, service, and continuous improvement
  • You are not afraid to dig deep and find opportunities for improvement on your own
  • You can influence people through spirited teamwork, partnership, facts, and data
  • You have a track record of influencing change through change management, program management, project management methodologies, principles and practices, processes, and tools
  • You are a strategic negotiator that uses influence to drive consensus and decisions that are complex in nature
  • You are astute and able to understand key financial concepts associated with the profit and loss of products


Great to haves:


  • MBA or equivalent experience
  • Experience in a technology-facing role such as technology architecture, operations or product management
  • Knowledge of TELUS cross-functional operations and/or industry experience



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.