Senior Technical Product Manager - SmartHome Hardware

Description

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.

We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.

What you’ll do

As a Senior Technical Product Manager - SmartHome Devices and Accessories (L4 Product) in the TELUS Connected Home Hardware Team, you will develop and manage our portfolio of hardware devices that support our SmartHome service. You will assess and evaluate TELUS’ current and future SmartHome hardware portfolio for products including but not limited to IoT hubs, security cameras, security and life safety sensors, door locks, lighting controls, thermostats, and the accessories complementing these devices. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio, working with ODM/OEM partners to define, develop and launch the products, and managing them post-launch until their end of life. You will define the overall strategy, product roadmap, and technical/feature specifications for our products based on long-term product vision, user needs, technical and market trends, and platform capabilities.

Specifically, you will:

• Serve as the subject matter expert on competitor products, vendor roadmaps, IoT protocols, Wi-Fi protocols, smart home technologies, home security and automation technologies
• Develop product roadmap and the in-home deployment architecture for current and new products
• Conduct market research (technology, consumer, competitor), develop product design (industrial design, packaging, mechanical design, features, useability, and onboarding), and write requirements documentation
• Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap
• Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels
• Evaluate mechanical design, RF design, CMF (colour, material, finish) as part of the product development process
• Lead all internal and external teams for product launches and ongoing management, including vendors, engineering (RF, mechanical, software, and firmware), systems and ordering, marketing, logistics, and supply chain
• Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally
• Maintain strategic partnerships with various hardware, silicon, and software vendors

Qualifications

What you bring

• 5+ years experience managing technical projects through to completion
• Degree in business, engineering, or a related field, or equivalent experience
• Experience building and driving business priorities for a product portfolio, including ROI analysis, budgeting, and cost-benefit analysis
• Experience translating market trends, customer needs, and competitive landscape into product strategies and roadmaps
• Experience working with third-party vendors, particularly manufacturers
• Deep understanding and experience with consumer electronics development life cycles and various electronics manufacturing working models
• Excellent verbal and written communication skills to bridge technical and business teams
• Excellent organizational, time management, and presentation skills

Great-to-haves

• Experience with new technology development
• Experience with consumer electronics or telecom industry
• PMP Certification
• Agile Product Management Certification
• Knowledge of Jira and Confluence
• Knowledge of Monday.com
• Knowledge of G-suite
• Spoken Mandarin is helpful when communicating with manufacturing partners