Senior Technical Product Manager - SmartHome Hardware Global Partner Experience

Description

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.

We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.

What you’ll do

As a Senior Technical Product Manager - SmartHome Hardware Global Partner Experience in the TELUS Connected Home Hardware Team, you will manage a portfolio of hardware devices and develop new products for SmartHome service that will be utilized by TELUS and our global partners. You will assess and evaluate TELUS’ current and future SmartHome portfolio to ensure the proper product mix for products including IoT hubs, security cameras, doorbells, and chimes. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio.

Specifically, you will:

• Work with global customers to understand their business requirements and translate them into hardware requirements
• Develop product roadmap and the in-home deployment architecture for current and new products
• Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap
• Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels
• Lead all internal and external teams for product launches and ongoing management, including vendors, engineering, systems and ordering, app development, marketing, logistics, and supply chain
• Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally
• Evaluate mechanical design, RF design, CMF (colour, material, finish), and production decisions as part of the product development process
• Maintain strategic partnerships with various hardware, silicon, and software vendors

Qualifications

What you bring

• Experience managing the complete lifecycle of hardware products, from initial concept ideation and market validation through development, launch, sustained growth, through to end-of-life planning
• Demonstrated ability to drive strategic decisions at each phase while collaborating with engineering, manufacturing, marketing, procurement, and other stakeholder teams
• Proven track record driving hardware products from concept to sunset, with solid expertise in development and manufacturing processes.
• Demonstrated success in strategic roadmap creation, cross-functional leadership, and lifecycle management decisions that optimize product value, manufacturing efficiency, and market impact.
• Degree in business, engineering, or a related field
• Experience working with third-party vendors, particularly manufacturers
• Excellent verbal and written communication skills to bridge technical and business teams

Great-to-haves

• Experience with new technology development
• Experience with consumer electronics or telecom industry
• PMP Certification
• Agile Product Management Certification
• Knowledge of Jira and Confluence
• Knowledge of Monday.com
• Knowledge of G-suite
• Spoken Mandarin is helpful when communicating with manufacturing partners

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