Senior Technical Product Manager - SmartHome Platform


Vancouver, BC, CA, V6B 0M3

Req ID:  39844
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Our team and what we’ll accomplish together:


We are embarking on an exciting journey to develop a new, cloud-based Platform as a Service (PaaS) that will be utilized by TELUS and our global partners. As the Senior Technical Product Manager for the SmartHome Platform, you will play a pivotal role in driving the success of this mission-critical initiative. This is an exciting time to join as we’re still in the early stages of designing and developing this cloud-native platform. We’re dedicated to providing innovative solutions that connect people and businesses, and leveraging technology to enhance the lives of our customers and drive digital transformation. This role will be reporting to the Director of Platform Engineering for SmartHome. 


Who you are:


You have exceptional problem-solving skills with experience building highly technical products, sound business judgment, and demonstrated experience leading cross-functional teams. You have a proven ability to execute strategically and tactically and are excited to take on new, ambiguous challenges that will be industry-defining. If you are passionate about the challenges of big scale, this is your chance to make history. You will need to think and act fast, deal with ambiguity, and develop ideas into products that work on a global scale.


As the Senior Technical Product Manager, you will:


  • Own the direction for the platform, collaborate with Business Product Manager counterparts to understand business requirements and translate it into platform requirements
  • Clearly articulate the strategy to stakeholders as well as the platform engineering teams
  • Work at both the strategic and tactical level. Define, own and execute platform services launch plans, collaborate with QA, DevOps and Security counterparts to drive those aspects for the platform
  • Business & product roadmap planning, developing platform features, and defining requirements
  • Prepare platform launch plans, determine release goals, and prioritize features
  • Define and own metrics to improve platform user experience and liaise with engineering teams to drive improvements to technical platform metrics  
  • Work with Business Product Manager counterparts to understand requirements from a Global Communication Service Provider (CSP) point of view and evaluate platform capabilities against it
  • Manage vendor relationships and agreements and conduct vendor platform/technology assessments, as well as set requirements and best practices for partner integration into the TELUS environment



What you bring:



  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree
  • Experience with feature delivery and tradeoffs of a product
  • Experience owning/driving roadmap strategy and definition
  • Known for your ability and agility to excel in a dynamic environment, including proactivity identifying opportunities and challenges, and anticipating and addressing roadblocks 
  • Full understanding of area of specialization; resolves a wide range of issues in creative ways; able to develop, maintain and optimize end to end value chains associated with SmartHome products and services
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Willingness and ability to travel internationally on a quarterly basis




  • Ability to conceptualize, manage, and prioritize multiple projects
  • Experience working directly with development teams
  • Master of Business Administration (MBA) or equivalent experience
  • Master's degree or higher in Computer Science, Computer Engineering or related technical discipline
Salary Range:  $106,000-$158,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.