Senior Technology Specialist

Description

Remote Work

Currently this role is 40% in the office (Vancouver) and 60% at home, with additional time spent on client sites as needed.

Summary

Launch projects that make a difference to our customers

Step into the future of IT with one of the leading managed service providers in the industry! Join our exciting new division, where we’re transforming how businesses approach technology.

This project implementation role offers you the chance to be part of a dynamic, rapidly evolving field—working alongside a passionate team committed to innovation, growth, and excellence.

The Sr. Technology Specialist is an experienced member of the technical team at TELUS Fully Managed, responsible for providing technical implementation services for clients, which may happen outside of regular business hours.

What you’ll do:

In this role, you’ll be at the heart of our project implementation operations, ensuring a smooth and efficient implementation. On a typical week, you will be:

• Implementing new technologies for our clients according to agreed project scope
• Managing communication, scheduling and expectation-setting with clients for projects assigned to you 
• Reviewing current IT systems and planning project implementation tasks according to agreed project scope
• Reviewing client workflows and integrations ahead of implementation, and assessing what types of changes need to occur before project implementation
• Identifying and troubleshooting problems with implementation and efficiency
• Developing and applying policies to ensure new IT systems meet user and organizational requirements
• Promptly escalating any issues or client concerns to the Manager, Information Services
• Interacting with various teams to coordinate project activities, particularly when there are multiple projects ongoing for the same client
• Providing guidance and mentorship to more junior staff members
• Working with the vCIO team in developing client solutions in support of sales proposals, and assisting in project design

The Sr. Technology Specialist  is expected to provide these services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT. A successful candidate will have a basic understanding of project management practices.

Qualifications

Required Skills

The successful candidate for this position will have 3-5 years of related experience troubleshooting/implementing server environments, a degree or diploma related to IT, and will be skilled in the following areas:

Technical - Required

• Windows Server administration - advanced knowledge
• Office 365 administration 
• Microsoft Azure administration
• Microsoft Remote Desktop services 
• Microsoft Active Directory 
• Microsoft Entra ID
• Network appliances such as routers, switches, and firewalls 
• Windows 11 administration

In addition, you will bring:

• Attention to detail: both when following complex SOPs and when documenting your work
• Adaptability: Adjust schedule and priorities in a fast-paced work environment based on client needs
• Integrity & Professionalism: Provide outstanding customer service with a positive attitude, in person and on the phone
• Time management: Work calmly under pressure, set priorities, and complete tasks efficiently
• Independence and teamwork: Ability to work independently with minimal management supervision as well as cooperate within a team environment
• Professional presence:  Maintain a polished, competent, and professional demeanor in all interactions.
• Organization & Self-Motivation: Stay highly organized, detail-oriented, and proactive in completing tasks, with knowledge of the triple constraints of project management

Great to haves:

• Windows Server – server implementation/migration 
• Microsoft Azure – implementation/migration
• Office 365 – implementation/migration
• HP ProLiant Server hardware 
• Virtualization technologies, such as Hyper-V
• SonicWall firewalls 
• Knowledge of project management practices 
• Labtech, or other RMM (Remote Monitoring and Management) system 
• ConnectWise, or other PSA (Professional Services Automation) system

We thank all applicants for their interest. Note that only applicants who have been short-listed will be contacted for an interview.