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Senior Business Analyst - Consumer Health - Reporting Transformation


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  25708
Jobs by Category:  Health
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Join our team

The TELUS Consumer Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives.

Here’s the impact you’ll make and what we’ll accomplish together

You will join our high-performing Consumer Health team which covers all facets of the business including, but not limited to, product management, marketing, business enablement, clinical operations, and sales.
We are looking for a passionate and dynamic individual to join our team and play an important role in building critical reporting capabilities and generating data-driven business insights for our ever-expanding product portfolio for Canadians! As a Senior Business Analyst, you will have the opportunity to lead data projects like information system integrations, KPI creation, and scorecard management to help inform business decisions by the senior leadership team. As an example, you will have the opportunity to lead the E2E reporting evolution for emerging services from the ground up which will involve tight stakeholder collaboration, data & system management, quality assurance, data privacy & security compliance, process improvement etc. 
You’ll work in a highly collaborative environment which ensures you have strong support from senior team members. You will have the opportunity to directly influence the strategic direction and performance of emerging services and other products with the information enabled for decision-making, sharpen your leadership skills, and engage with diverse & cross-functional teams where you will showcase your flexibility, grit, innovation, and technical skill set in the fast-paced and innovative world of the growing consumer health marketplace!


Here’s how


  • Support the management of our Consumer Health scorecard in terms of regular reporting and build/ evolution
  • Support the development and evolution of reporting capabilities for emerging services and other products within Consumer Health (e.g. detailed RGU loading, marketing performance, operational/workforce efficiency etc.)
  • Gather requirements from stakeholders and collaborate with cross-functional teams to assess, prioritize, and deliver data solutions 
  • Lead cross-functional teams to define & refine KPIs and evolve reporting solutions leveraging Tableau, Domo, Google Data Studio, and other BI tools
  • Report and monitor KPIs against targets. Proactively identify risks and develop mitigation plans in collaboration with the team to achieve loading and efficiency targets
  • Lead special projects, deep dive business analyses/ investigations and perform other ad-hoc analyses as required
  • Present insights and recommendations to various stakeholder levels and inform critical business decisions
  • Huge need to be flexible and adaptable to pivot as required by leadership to meet critical needs of the business and team




You’re the missing piece of the puzzle


  • You have extensive experience and in-depth knowledge of identifying requirements and building reporting solutions & system roadmaps in collaboration with key stakeholders 
  • You are known for your analytical expertise and data driven approach. You are proficient in connecting the dots between various data sets to drive conclusions
  • You have intermediate to advanced Excel skills. You are proficient in Google Suite. You have strong working knowledge of BI tools such as Domo and Tableau
  • You have a strategic and innovative mindset with a structured approach to analysis. You have the ability to articulate business rationale to support recommendations
  • You are known for your relationship building, teamwork, interpersonal, and project management skills
  • You see the bigger picture of the problem you are trying to solve and proactively explore new data points from varied sources to complement your analyses
  • You are a self-starter with the ability to prioritize and independently execute projects by defined timelines. You are great at mitigating risks, managing expectations, and negotiating requirements based on business objectives
  • You love to solve ambiguous problems, and have the capacity to thrive in a fast-paced, high-pressure, yet rewarding business environment


Great to have 

  • Experience in healthcare operations
  • Experience in delivering IT system projects to improve reporting capabilities
  • University degree (preferably in business) or equivalent



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.