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Senior Business Analyst, BCX Process Management Team (SMB)


Vancouver, British Columbia, CA Toronto, ON, CA Montreal, Quebec, CA Calgary, AB, CA

Req ID:  23087
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Do you want to be part of a transformational journey and enable strategic decisions that will shape the future of Business Customer Experience in TELUS Business Solutions? Join our team today!

Join our team


TELUS Business Customer Experience (BCX) Team has embarked on a transformational journey to a national approach for the processes across our end-to-end value chain. As part of the Business Strategy & Transformations business unit, the BCX Process Management Team (PMT) will drive the strategic direction needed by the business that will have a large impact on the BCX long term strategy of simplification and standardization of processes.


We are seeking forward thinking individuals with a passion for process, continuous improvement and deliver enablement success to join our BCX PMT. This is a career-shaping opportunity that will truly develop you into a strong leader at TELUS by working in and across our end-to-end business environment. There will be potential career growth opportunities as you perform and deliver across the BCX organization, connecting with different levels of leaders and stakeholders through your initiatives. As a Senior Business Analyst you will take on the rewarding yet challenging role of enabling our BCX processes.

With our primary focus on the Small Medium Business (SMB) market segment, you will leverage your analytical skills to support decision-making and process improvement for our SMB Customers. Together we drive transformational change, as well as provide planning, governance and guidance to other team members. Further, your oversight will help ensure that the TELUS BCX Team achieves fulfillment efficiency through streamlined processes. 


Here’s the impact you’ll make and what we’ll accomplish together


As a Senior Business Analyst, you will support our business by working directly with other members of the same team, other teams across multiple functions and leadership to understand, prioritize and collaborate in building the future state that will move our processes to a more simple and standard national approach. 
You will partner with the BCX stakeholders on business analysis activities to meet business and customer expectations that will drive improvements back into the BCX fulfillment value chain. Your resilience, agility and ability to thrive in an ever-changing dynamic environment will make you a perfect fit in our high performance team.

Here's how


  • Develop and produce tangible plans based on required outcomes of projects to meet business requirements 
  • Successfully contribute to the launch of process improvements, by identifying the cost/benefit analysis, economic/ease modeling, as well as planning and implementation support
  • Utilize data analytics tools and techniques for data mining and data reporting to stakeholders through strong story-telling
  • Leverage TELUS’ application solutions to develop recommendations that meet or exceed business requirements
  • Lead with the transformation and implementation of change on an end-to-end basis
  • Takes ownership for large process-focused projects from concept to execution
  • Leads and facilitates meetings and working sessions with cross-functional stakeholders in order to achieve desired outcome
  • Responsible for Stakeholder engagement, project updates, process mapping, lead cost/benefit analysis, risk assessment and mitigation





You're the missing piece of the puzzle

1.Telus System knowledge that is business unit specific
2.Communication Skills through strong story-telling (including verbal, written, presentation and facilitation)
3.Analytical Skills (attention to detail)
4.Process Analysis and redesign knowledge
5.Take current state and apply knowledge to achieve future state objectives
6.Interpersonal, organizational, critical thinking, problem solving, and negotiation skills
7.Demonstrate strong knowledge of business analytics and process methodology
8.Experience with the project development life-cycle




  • 7+ years of equivalent experience
  • Experience with Business Analysis, Process Management or Performance Analysis
  • Experience with reporting and data mining 
  • University Degree or Technical Diploma – asset or equivalent experience
  • Certified Business Analysis Professional (CBAP) – asset or equivalent experience



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.