Sr Program Manager
Vancouver, BC, CA, V6B 0M3 St John's, NL, CA Ottawa, ON, CA Montréal, QC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Moncton, NB, CA Winnipeg, MB, CA Regina, SK, CA Qu?bec, QC, CA Halifax, NS, CA
Description
Our team and what we'll accomplish together
TELUS Health Data Services is at the forefront of Canada's health data interoperability movement and we're at a pivotal moment. You'll lead end-to-end program management across our delivery workstreams, translating strategic priorities into well-structured, trackable execution plans that power real healthcare outcomes. In this role, you'll partner closely with Product Management and Engineering to evolve our roadmap, drive quarterly planning cycles, and own risk management across a dynamic, expert team that values accountability, transparency, and genuine collaboration. Your work will enable clinicians across Canada to access patient health data at the point of care, improving outcomes and advancing a seamlessly integrated digital health ecosystem all while securing personal health information and driving technical innovation with genuine societal impact.
What you'll do
- Own end-to-end program management across HDS delivery workstreams, translating strategic priorities from Product Management into well-structured, trackable execution plans; maintain and evolve the program roadmap in partnership with Product Management and Engineering leads to ensure quarterly and sprint-level plans reflect capacity, dependencies, and delivery commitments to clients
- Lead quarterly planning cycles and facilitate risk review sessions using structured frameworks (e.g., ROAM); own the program risk log and drive accountability for risk mitigation across engineering, product, and business teams
- Track capital expenditure and program budgets; flag variances and support financial reporting cycles including monthly business reviews and executive updates; produce clear, well-structured status communications and stakeholder updates for leadership and cross-functional audiences
- Act as the primary point of contact for external program partners (Infoway, provincial ministries, health authorities) on program-level matters; drive multi-party contract review cycles, synthesize internal comments, and coordinate legal, finance, and Product Management stakeholders to move agreements to execution
- Identify and develop new government funding, co-investment, and interoperability partnership opportunities that support the portfolio's growth mandate; engage with provincial and national stakeholders on connected care initiatives, trust frameworks, and data sharing agreements
- Support the strategic build-out of a TELUS Health Information Exchange by coordinating across HDS, EMR product teams, and external health systems to align architecture, scope, and go-to-market sequencing; facilitate cross-functional alignment between Product Management, Engineering, Legal, and Sales as new interoperability use cases are scoped and commercialized
- Serve as the central coordination layer between engineering, Product Management, legal, finance, and business development; build and maintain trusted relationships with client-side counterparts (health authority program managers, provincial IT leads) to support delivery alignment and renewal conversations
Qualifications
What you bring
- 7+ years of progressive program or project management experience in a technology, digital health, or health IT environment
- Demonstrated ability to manage complex, multi-stakeholder programs with competing priorities, tight timelines, and significant ambiguity
- Experience working with or within government, public health systems, or regulated health data environments — including familiarity with funding application and contract management processes
- Strong written and verbal communication skills; proven ability to distill complex technical and program content into crisp executive-level communications
- Track record of building trusted relationships with external partners (government agencies, health authorities, vendors) and internal cross-functional teams
- Comfortable with financial tracking: capital budgets, actuals vs. variance, and monthly financial reporting
- Hands-on experience running risk management processes (risk logs, ROAM or equivalent frameworks) and facilitating risk reviews with delivery teams
- Proficient with program management and collaboration tools (e.g., Jira, Confluence, Google Workspace)
- Fluency in English (required); French language skills are a great-to-have
Great-to-haves
- Familiarity with health data interoperability standards and ecosystem (FHIR 4, HL7, SNOMED, provincial health information networks, Canada Health Infoway programs)
- PMP, PgMP, or equivalent professional certification; exposure to agile delivery frameworks (SAFe, Scrum, Kanban) and experience coordinating across multiple sprint teams
- Experience supporting or leading contract negotiations for technology services with government or health sector clients
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.