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Technical Senior Program Manager - Reliability 2.0


Vancouver, British Columbia, CA Montreal, Quebec, CA Calgary, AB, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  10581
Jobs by Category:  Technology Solutions
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Join our team


Vancouver, Calgary, Edmonton, Toronto, Ottawa, Montreal, or remotely


As a program manager, you will be at the front lines making sure the team is on track to developing an innovative platform that drives unparalleled visibility into the end to end customer experience. The expectation is to go above and beyond your role in working with like minded entrepreneurial driven colleagues in building solutions that enable a holistic view of each customer, elevate our processes and service offerings and lay the foundation for personalization. 

Must have requirements:


  • 10+ years of work experience managing projects (IT, telecom, and product development)
  • Capable of understanding business needs and transforming them into business requirements (i.e. technical documentation, preparing test plans, facilitating UAT, and end to end product lifecycle management)
  • Proficient at program management tools (i.e. JIRA,, ASANA, etc.) 
  • Leading the development and delivery of status reports (i.e. Gantts, deliverables, milestones, roadblocks, mitigation strategies, and budget variance tracking) for the executive leadership team


Preferred qualities: 


  • Relevant professional designations
  • Strong verbal and written communication skills (end stakeholders are VPs and C-suite board members)
  • Able to prioritize backlog of activities through a structured framework to optimize resource allocation

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.