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Senior Strategy Manager - Consumer Health Product and Operations


Vancouver, British Columbia, CA Toronto, ON, CA

Req ID:  25043
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular


Your Work Will Make a Difference
For the members of the Consumer Health team it feels great knowing that our rapidly growing products like TELUS Health MyCare, LivingWell Companion, Healthy Living Network and Calm are making a difference for individuals and families that want to be more informed and in more control of their health.  After a few years of very rapid growth though, there are some opportunities to improve how we operate to do better for our customers, team and shareholders.  
Our team is guided by a strategy that enables our products and operations to reach more Canadians with our solutions, increase profitability and maintain our high standards for customer experience.  To enhance how we operate we are hiring team members who work collaboratively, are willing to take on a challenge and have the strategy and planning skills noted below.


A Keystone Role for Team Performance
TELUS Consumer Health is launching new services and taking our existing products to that next level of planning maturity.  The team is looking for an organized strategic thinker to coordinate, tune and communicate our strategy.  Your key understanding of our strategy, programs and operating environment will guide team planning efforts so our bottom-up tactics help us achieve our overall objectives. Working closely with the Managing Director of Product and Operations, you will coordinate planning activities, key meetings and materials.  Your executive-level storytelling skills will help shape how our plans are communicated and your collaboration with the leadership team and key operations and program primes will ensure we stay coordinated within and without.


This role will be very important to how we deliver on the TELUS brand promise and help Canadians live happier and healthier lives.  If you are looking to take on new challenges with fun and talented people this is your opportunity!

The Role & How You’ll Stand Out
The new team member will collaborate closely with leadership, so your ability to connect together a cohesive story, build slides and communicate is necessary
The situation is sometimes complex and ambiguous, so we will depend upon you to make assumptions, use data to guide decision making and think critically
The team will need to be aligned to the plan in order to execute, so you need to be able to facilitate workshops, get input on recommendations and help stakeholders digest changes
Success will be determined by our ability to select priorities and get the most important things done, so you will need to be able to track project benefits, get status updates and apply discounting


The role considers input from multiple disciplines, so you need experience and/or understanding of scorecard, budgets, projects, operations and product
Our existing products will require innovation to be optimized and new product opportunities will need development so you will need to provide thought leadership and coordinate the development of long range strategies

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.