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Strategy Manager

Location: 

Vancouver, BC, CA, V6B 2A3 Calgary, AB, CA Edmonton, AB, CA Burnaby, BC, CA Toronto, ON, CA

Req ID:  48541
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

The Strategy and Innovation team within Customer Solutions Delivery East, is a fast-paced and high performing team that is a key enabler of CSD’s go-to-market strategy and strategic program execution. We bring cross- functional teams together to implement and support programs across our Field organization and make purposeful decisions on how best to execute across our National Consumer Delivery team.

 

Are you ready to embark on an exhilarating journey as a Strategy Manager at TELUS? We're seeking a visionary to drive our business into the future! In this pivotal role, you'll shape our company's strategic direction, and turn innovative ideas into reality.

 

Join our team and what we'll accomplish together

 

As a Strategy Manager, you'll thrive in our collaborative, fast-paced environment that values unique perspectives and nurtures professional development. If you're passionate about making a lasting impact and excel at turning big ideas into actionable plans, we want to hear from you!

 

Imagine crafting game-changing strategies, building strong relationships across the organization, and orchestrating transformative programs that will revolutionize our industry. Your creativity and innovative expertise will be put to the test as you tackle complex challenges and uncover new opportunities for growth. Plus, you'll create compelling operational communications that inspire and align our teams, ensuring everyone is moving in the same exciting direction. Join us at TELUS and let's create an amazing future together!

 

Here's what you'll do:

 

  • Improve the customer and team member experience by supporting change management and readiness activities across our National CSD team
  • Develop and present strategic updates to cross-functional teams and leadership teams
  • Manage stakeholder relationships by fostering key internal and external partnerships to ensure alignment and collaboration
  • Lead and facilitate projects that span multiple business units that include project schedules, budgets, and resources to ensure successful execution
  • Create and implement comprehensive change management and operational communication strategies that resonate across all organizational levels
  • Provide insights and recommendations that shape company-wide decisions
  • Transform complex data into actionable insights to guide strategic initiatives
  • Identify and drive innovative solutions to enhance organizational performance

 

 

*Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Qualifications


What you bring

 

  • 3-5 years of experience in telecommunications or related industry
  • A post-secondary diploma/certification or an undergraduate degree in communications/business or equivalent
  • Strong written and oral communication skills, including creating and delivering large scale organizational communications and presentations
  • Strong project management, time management and organizational skills; ability to manage multiple projects, prioritize tasks and meet aggressive deadlines
  • Proven ability to build relationships, influence others and foster ownership within cross-functional teams
  • Ability to integrate insights into communication strategies aligned with business objectives
  • Self-starter, proactive, takes initiative and ownership of issues/tasks to resolution
  • Recognized for being highly collaborative and a strong communicator

 

Great to have:

 

  • Previous project/program management experience
  • Previous experience with creating change management plans and communications
  • Proficiency with relevant tools and technologies (eg. project management software, data analysis tools, Canva, Adobe Campaign)

 
Salary Range:  $78,000-$116,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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