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Team Lead - SmartHome Economics, Go To Market & Operations


Vancouver, British Columbia, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  28416
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Our team and what we’ll accomplish together:


SmartHome is a new and expanding line of business at TELUS. We launched in 2018 and in 3 years, we’ve become Canada’s #1 and most trusted security provider. We’re already growing the security market beyond the ~20% penetration rate that Canada has seen for the last decade, with nearly half of our customers claiming to never have had security before.


We’re creating a connected future for all Canadians, leveraging the power of technology to turn every home into personal utopias. Using smart devices and home automation to provide greater control and convenience, peace of mind and increased savings.


We’re a dynamic, collaborative, enthusiastic team. We’re excited about the possibilities, and we’re passionate about helping our customers to save time, money, with convenience and control.


What you’ll do:


As the Team Lead, SmartHome Economics, GTM and Operations, you will oversee our exceptional portfolio of products to uncover financial and operational efficiencies and mature our business to scalability as we expand into our Next Generation of SmartHome services.


You will champion a team of product professionals to design, develop and implement new value props and offers for a differentiated home automation product for TELUS in the marketplace. You’ll be working with our talented TELUS team and strategic partners to deliver world-leading product experiences and align priority for features and roadmap to propel us forward in a scalable and profitable way while delivering on customer experience outcomes. CHE 2022





What you bring:


  • With a background in product management and experience in high-growth portfolios, you’re known for exploring new areas and developing new ways of doing business
  • Recognized for your focus on people, bringing teams together to achieve exceptional results and solve business problems, and lifting teams up to their full potential
  • Noted for your ability to use data to support decisions making and identify opportunities and insights
  • A passion and interest in technology - particularly SmartHome products and features
  • A knack for building relationships and bringing teams together, to focus on program development and delivery An exceptional storyteller, with a keen eye to for crafting clear, concise and compelling messages, sharing a vision and bringing groups along the journey




  • Product Owner certification (or related agile development methodology experience)
  • Service Design experience, lean process improvement experience
  • Knowledge of Smarthome Competitive environments



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.