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Team Manager - Clinic Operations - TELUS Health

Location: 

Vancouver, BC, CA, V6Z 2H2

Req ID:  44039
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

Status and Schedule: Full Time (Monday to Friday)
Location: 300-808 Nelson St, Vancouver, British Columbia

Who is TELUS Health?

 

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. 

 

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone. 


Do you share our passion?


Let’s create a healthier future, together

The team manager will be responsible for the supervision of our Medical Office Assistant group. The incumbent must be able to interpret and analyze the results obtained by the employees in order to optimize the processes and the quality of the service provided. The incumbent has a significant impact on the ability to react in a timely manner to variations in order to meet the department's objectives.


Role & responsibilities

 

  • Responsible for the direct management of the employees of the Medical Office Assistant group
  • Perform personnel management (selection process, training, performance monitoring, evaluation and feedback)
  • Plan schedules and manage vacation replacements, days off, staff sickness absence
  • Supervise the daily progress of the service and operations
  • Coach and mentor team members
  • See to the achievement of performance and quality objectives and respect the standards related to quality control and client experience
  • Works with the team of management Operations to support answering and responding to client concerns and complaints
  • Integrate best management practices within your team and as a team manager group
  • Implement processes to make the service more efficient and facilitate delivery, follow up and see to continuous improvement
  • Act as a communicator during the implementation of process and technology changes
  • Take part in the growth of the company and see to the good management of change
  • Work closely with members of the clinical services management team of other clinics and provide them with the necessary assistance when activities allow
  • If necessary, respond and serve our customers in order to ensure optimal service delivery

 

 

Qualifications

Education
 

  • Minimum of undergraduate degree in relevant field


Experience

 

  • Minimum of 5 years of experience in a clinical setting
  • MOA experience an asset
  • 2-4 years of experience preferred in operations management and / or personnel management
  • Experience dealing with people in a supportive and understanding way to resolve issues or concerns

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
 

#LI-Onsite
Salary Range:  $69,000-$104,000
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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