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Vice President, Sales - Small and Medium Business (Growth & Retention)

Location: 

Vancouver, BC, CA

Req ID:  43919
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

At TELUS, we empower Canadian Small-and-Medium Businesses (SMB) to thrive in a digital world and we champion owners, leaders, and teams that use technology for growth and differentiation. We have an exciting opportunity to join the SMB leadership team as the Vice President, Sales, leading a dynamic inside sales team both in Canada and in global contact centres outside Canada.

 

As a key member reporting to the SVP & President, SMB, this pivotal leadership position is dedicated to driving top-line sales growth through new customer acquisition, cross-sell and retention. Responsible for supporting over 400+ sales team members across Canada and abroad in an inside sales and call centre capacity, this role focuses on fostering success by cultivating an engaged and inclusive sales culture that embraces our campaign-based sales model.

Qualifications


What you bring

 

Best-in-Class Campaign-based Selling

  • Approaches selling from a “marketing led, sales driven” campaign-based / leads-based sales motion to meet customers’ needs and requirements
  • Experience integrating multiple aspects of telecom and technology offerings
  • Expertise in leveraging sales technology and call centre technology for sales coaching, velocity and productivity enhancements
  • Partners with marketing teams to drive high-volume, high-velocity selling activities 

 

Team Leadership

  • Demonstrated ability to communicate both vision and strategy in order to effectively drive transformational change in sales culture
  • Drive a customer-centric approach in all sales activities to ensure customer satisfaction and retention
  • Champion diversity and inclusion initiatives within the sales team to create a welcoming and inclusive environment where all team members feel valued, respected, and empowered to contribute their unique perspectives and experiences
  • A natural assessor and developer of talent with an innate ability to identify both strengths and weaknesses and communicate them in a motivating, balanced, growth-motivated manner

 

Bias for Action and Results Driven

  • A competitive every day can-do attitude who naturally drives towards solutions when problems and challenges occur
  • A natural attraction to measuring results, wanting to compete and win in everything at work and outside of work

 

Communication Skills

  • Possess exceptional communication skills with the ability to effectively engage and influence stakeholders at all levels, including executive leadership, cross-functional teams, and external partners
  • A confident communicator, you command respect and credibility promoting total solution capabilities with an upbeat, positive and contagious excitement  
  • Executive presence to represent SMB and TELUS in an internal & external forums  
     

Key Values:

  • Leadership courage to try new ideas, make tough decisions balanced with an ability to sort through noise and determine the key opportunities  
  • Ability to listen to, empathize with and connect with everyone from frontline through to all levels of executive leadership  
  • Insatiable curiosity to learn, challenge the status quo, evolve and improve with and from their team, customers and other stakeholders 
  • Strong emotional intelligence  
  • Ability to inspire a large national front line and management team
  • Ability to thrive in ambiguity (marketing forecasts, systems changes, human behaviors)
  • Ability to work collaboratively with internal partners and external partners (vendors)
  • Perseverance to work through challenges, drive change, adapt & evolve to a dynamic  environment internally and externally 
  • A process orientation and problem solving ability

 

Key Skills and Experience: 

  • Minimum 15 years experience with proven track record in leading high-volume sales or contact centre teams
  • Demonstrated ability to lead, coach, train and develop a high performing account management team to grow the various segments of the B2B market
  • Build senior, high-level relationships to support existing businesses and recognize potential growth opportunities
  • Energetic, results-oriented, innovative, and highly motivated to succeed
  • Decisiveness and inspirational leadership 
  • Bachelor degree in a relevant discipline 
Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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