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Vice President, Systems Transformation

Location: 

Vancouver, BC, CA Toronto, ON, CA Edmonton, AB, CA Montréal, QC, CA Calgary, AB, CA

Req ID:  49492
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

At TELUS, we're committed to leveraging our world-leading technology to produce truly outstanding human outcomes. As one of Canada's leading technology companies, we're boldly innovating to deliver exceptional experiences to millions of customers across wireless, business and residential solutions. Our success is built on our people-first culture, commitment to diversity and inclusion, and dedication to giving back to our communities.

 

The Opportunity

 

We are seeking a visionary Vice President of Systems Transformation to drive the technological evolution and strategic initiatives within TELUS Consumer Solutions (TCS). This singular-focused role will be instrumental in leading the unified transformation of our consumer-facing systems landscape, ensuring alignment between product architectures, customer experience, and business outcomes. The successful candidate will be responsible for orchestrating a cohesive systems strategy that bridges current capabilities with future aspirations, while managing complex stakeholder relationships and delivering measurable business value in the consumer space.

 

What you'll do 

 

  • Develop and execute a comprehensive systems transformation strategy for TCS, aligned with TELUS's North Star vision, encompassing unified product archetypes, E2E customer experience, and omnichannel capabilities 
  • Lead the strategic planning and execution of value chain initiatives within the consumer segment, focusing on key processes such as Lead to Cash and LBGUPS, ensuring clear outcomes and measurable results
  • Navigate and optimize the interplay between Product, Sales, and Support functions in TCS, balancing channel requirements and digital versus assisted customer journeys
  • Establish and maintain a robust governance framework for requirements intake, assessment, and prioritization within TCS, ensuring alignment with P&L objectives and capital business cases
  • Drive the successful GTM of system product launches for consumer solutions through effective resource allocation and cross-functional collaboration
  • Develop and monitor balanced KPIs that address both short-term objectives and long-term strategic goals for TCS
  • Foster improved alignment, trust-building, and transparent communication across all TCS stakeholder groups 
  • Lead the development of a clear bundling vision across product archetypes in the consumer space
  • Manage smart channel investments, balancing between traditional and new channels to optimize the consumer experience

What you bring

 

  • 15+ years of progressive experience in technology leadership roles, with a proven track record of leading large-scale systems transformation initiatives, preferably in
    consumer-facing industries
  • Extensive experience in strategic planning and execution, particularly in telecommunications or similar complex technical environments with a focus on consumer solutions
  • Demonstrated ability to manage complex stakeholder relationships and drive change across diverse organizational functions
  • Strong background in product development, systems architecture, and customer experience design, with a deep understanding of consumer needs and behaviors 
  • Proven track record of successful business case development in consumer-oriented businesses 
  • Advanced degree in Computer Science, Engineering, Business Administration, or related field 
  • Exceptional leadership skills with the ability to influence and align senior stakeholders


Leadership Competencies

 

  • Strategic Thinking: Ability to balance short-term activities with long-term strategic goals in the consumer space 
  • Change Management: Experience in leading organizational transformation and cultural change
  • Stakeholder Management: Proven ability to navigate complex relationships and build trust across functions, particularly in consumer-facing operations 
  • Decision Making: Strong analytical skills and experience in prioritizing competing demands in a fast-paced consumer environment
  • Communication: Excellence in articulating complex technical concepts to diverse audiences, including consumers and internal stakeholders
Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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