General Manager - Vancouver Island & Sunshine Coast

Description

Your amazing career starts here. 

At TELUS, we’re a people-first, customers-first, purpose-driven team working every day to innovate and do good. Join us, and let’s make the future friendly, together.

 
Our team and what we’ll accomplish together

 
The Customer Solutions Delivery (CSD) team at TELUS is dedicated to creating a connected world where our customers live and thrive. We are responsible for installing, maintaining, and supporting TV, Internet, Home Phone, and SmartHome Security services while driving future growth. Our technicians are the face of TELUS in our communities, providing unparalleled experiences and personalized recommendations to help customers fully benefit from our evolving suite of products and services.

What you’ll do

As the General Manager for Vancouver Island and the Sunshine Coast, you will be the key enabler through which TELUS interacts with and influences partners and stakeholders in this diverse region. You will drive market growth, foster community relationships, and lead a high-performing team to deliver exceptional results through the following key responsibilities:

Strategic Leadership and Community Engagement

• Connecting with community leaders, organizations, and government representatives as the face of TELUS – bringing to life the TELUS values and strategy in the communities in your region
• Drive local market outcomes by integrating deeply within the communities you serve
• Participate in community boards and events to support TELUS values and improve customer experiences
   

Business Growth and Performance

• Focus on continuous market share and product intensity growth for residential and small business customers
• Direct influence for  regional profit and loss, with accountability for financial, performance, customer satisfaction, and team engagement metrics
• Partner with marketing to create and execute master community plans leveraging our PureFibre and wireless investments
   

Team Leadership and Development

• Inspire, coach, and motivate a diverse team of Community & Service Excellence Managers, technicians, and partners
• Foster a culture of safety, innovation, collaboration, and well-being
• Nurture the talent pipeline, developing top performers and enhancing team diversity
   

Operational Excellence

• Ensure optimal service delivery and customer satisfaction, especially during community-impacting events and emergencies
• Partner with the National Resource Strategy team to maximize workforce availability and productivity for our internal team members and partners
• Create a high-energy, results-oriented work environment that encourages team members to excel in customer service and community support

Qualifications

What you bring

• Degree in Management, Business, or related Technology (Masters Degree or MBA preferred)
• 10+ years of experience managing teams in customer service, sales, production, or service delivery environments
• Proven ability to inspire and lead high-performance teams in results-oriented businesses, including experience in unionized environments
• Excellent communication skills, including public speaking and media relations expertise
• Strong collaborative skills to cultivate relationships with key partners, leaders, and community influencers
• Demonstrated business acumen with a track record of driving growth and managing P&L
   
   

What YOU get: 
 

• A high profile role, connecting TELUS and our communities to drive business and customer outcomes
• Full accountability for all business disciplines within your region and portfolio
• The usual TELUS stuff: great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development, flexible benefit plan with many creative options and programs, DC Pension, flexible work styles, and more!