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Senior DevOps Engineer - TELUS Health


Victoria, British Columbia, CA Vancouver, British Columbia, CA Calgary, AB, CA Kelowna, British Columbia, CA Edmonton, AB, CA Surrey, British Columbia, CA

Req ID:  4542
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular


Join our team
We are THE Tech Company to Watch in the healthcare industry!

The Collaborative Health Team, part of the great TELUS Health family was founded by practicing physicians and tech futurists. 

We are charting a new course in healthcare by connecting patients and providers through our award-winning Collaborative Health Record (CHR), an end-to-end, secure, cloud-based digital platform that has transformed the antiquated electronic medical record (EMR) into an evolving vehicle for patient engagement and health practice automation. Our modern and user-friendly interface and our devotion to improving patient-provider engagement is the answer for all health practitioners seeking to streamline and modernize their practices through smart, customizable, and automated patient management and engagement tools. Led by physician-technologists and design-obsessed engineers, our customers include the University of British Columbia, the Canadian Mental Health Association, and a rapidly growing portfolio of healthcare providers across Canada, the United States, New Zealand, and Australia.

Here’s the impact you’ll make and what we’ll accomplish together
TELUS Health is seeking an experienced DevOps Engineer to build solutions to enhance availability, performance, and stability of services as well as automating away repetitive work. 
In this role, you will:

•    Respond to pings and alerts to investigate issues in our products that you can really sink your teeth into. 
•    Be working on non-production and production environments handling monitoring, data collection and configuration management
•    Facilitate disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation. 
•    Leverage cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure on our AWS/GCP platform
•    Develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.


•    Graduation from a post-secondary institution with a Degree in Engineering, Computer Science, Information Systems, or related development field
•    5+ years experience as a DevOps Engineer
•    Hands on experience with cloud infrastructure; AWS/GCP - Min 5 years
•    Strong working knowledge of Cloud operational best practices.
•    Deep expertise in Monitoring distributed systems application architectures
•    Exposure to & maintenance of configuration management tools at scale
•    Strong understanding of ITIL principles; certification is a plus.
•    Diagnosing & troubleshooting user facing service incidents & outages
•    Exposure to system & application level telemetry for large distributed cloud architectures
•    Diagnosing, resolving problems in high-throughput web applications & network services
•    Expert level troubleshooting skills across different levels of the solution stack
•    Proven problem solving and analytical ability.
•    Excellent organizational/time management skills.
•    Participation in training and information sharing activities.
•    Ability to lead, drive and implement highly scalable and complex solutions
•    Solid understanding of application clustering / load balancing concepts and technologies
•    Understanding of Security best practices.
•    Able to excel in a distributed team environment
•    Ability to work on-call as part of a team


Specific Technologies:

•    Experience with container management and microservices architectures: Docker, Kubernetes
•    Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc.)
•    Experience in scaling applications
•    Experience monitoring cloud services with Datadog
•    Experience monitoring and troubleshooting PostgreSQL databases
•    Awareness and insight into industry trends (technology, methods and tooling)
•    Expertise on GitHub, Bitbucket, Jenkins, Artifactory, Nexus
•    Terraform, Helm, Ansible
•    AWS, GCP
•    Ruby on Rails, Java/J2EE, Python, YAML, Shell scripting
•    JIRA, Confluence, ServiceNow, Maximo, ITSM
•    Linux, Windows


Nice to have

•    Cloud and Application Security expertise
•    Bilingualism (English and French)
•    Work in Healthcare IT domain an asset



This position is 100% remote and can be based anywhere in Canada, you will collaborate virtually with your teams

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.