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Wireless Network Technician (Apprentice) - Williams Lake or 100 Mile House, BC

Location: 

Williams Lake, British Columbia, CA 100 Mile House, British Columbia, CA

Req ID:  33036
Jobs by Category:  Technicians
Job Function:  Technicians
Status:  Full Time
Schedule:  Regular

Description

 

KEY PURPOSE:
 
To locate voice and data issues (network, hardware, or user) based on client escalations. Repair and/or recommend issue fix.
 
MAIN RESPONSIBILITIES:
 
Technical

 

  • Provide trouble analysis (i.e. testing, fault isolation and repair functions; logs, RF surveys, data network connection management)
  • Test, analyze, provision and repair network services and user devices
  • Work with appropriate areas for the implementation of software, firmware, product change upgrades, maintenance, and operational acceptance of user devices and network features
  • Provide provisioning and programming for user devices
  • Create and maintain RF coverage maps
  • Collect voice and data coverage information in selected wireless platforms (AMPS, CDMA, and iDEN)
  • Collect and analyze competitor benchmark data for network improvement and expansion recommendations
  • Ongoing current knowledge of - Internal Applications: test equipment methodologies and processes. Network Coverage: products and features

 

Communications

 

  • Respond to queries, discuss trouble details and provide explanation/assistance relating to network trouble resolutions directly with external / internal customers
  • Explain / discuss details regarding progress, issues, applicable charges and promote products and services
  • Gather customer feedback through Dealer Channel and disseminate as required

 

Administration

 

  • Report and update findings in ARS (trouble ticket systems)
  • Report month-end logs, customer feedback, trouble ticket analysis
  • Prepare time and expense reports

 

Work Environment

 

  • Up to 80% of time is required out of office either traveling to Customer or Dealer locations or testing for various network and device activities. A shared space amongst the team is used when in the office

 

RESULTS OR OUTCOMES:

 

  • Troubles are resolved and/or services are provisioned within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs 
  • Administration responsibilities are completed accurately and timely

 

What's in it for YOU?

 

Your rewards of starting your career with TELUS include an hourly wage determined based on your relevant education and experience, annual bonuses and benefits. We will offer you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.

 

Finally, a career you'll love.

Qualifications

 

You’re the missing piece of the puzzle:

 

  • Accredited Diploma in one of the following areas: RF Telecommunications; Computer Engineering; Electrical/Electronic Engineering
  • Applied Science Technologists and Technicians certification would be an asset (e.g. ASTTBC, ASET)
  • Working knowledge of Wireless Communications, and Radio Frequency Networks
  • Working knowledge of test equipment/software associated with Wireless Network performance (e.g. Aglient Nitro & Aglient E6393A)
  • Working knowledge of TELUS wireless products and services
  • Knowledge of wireless devices
  • Knowledge of and demonstrated ability to isolate and resolve troubles in Network and User Devices (e.g. data terminal, TCP/IP protocol, user data devices etc.)
  • Working knowledge of operating systems such as UDM, ARS, Knowbility, Map Info, Microsoft Streets and Trips
  • Working knowledge of one or more vendor CLIs and GUIs products (e.g. Nortel, Lucent, Motorola etc.)
  • Experience in testing /analysis of network elements and User Devices (hardware & software) would be an asset
  • Must have a Valid Class 5 Driver's License
  • Demonstrated effective decision-making skills while under limited supervision
  • Knowledge of network technology, architecture and elements, and a strong understanding of their associated inter-workings
  • Knowledge of circuit wiring, transmission parameters and testing
  • Knowledge of automated provisioning, ticketing, testing and dispatch systems
  • Knowledge of maintenance practices / routines on network elements
  • Knowledge of installation and repair practices, policies, and procedures
  • Must be able to understand and effectively perform work in accordance with published work plans
  • Normal colour vision to work with colour-coded wiring
  • Must be able to operate hand and power tools and test equipment
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
  • Must follow safe work practices and abide by all safety rules and regulations
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills
  • Fluent in English
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
  • Must meet applicable testing requirements

 

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.