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Resource Coordinator - Residential and Small Business


Winnipeg, MB, CA

Req ID:  20214
Jobs by Category:  Security & Automation
Job Function:  Customer Care
Status:  Full Time
Schedule:  Regular



Join our team


Safety matters to our customers, so it matters to us. By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential and small business customers. We’re always pioneering innovative equipment and services to keep our customers safe and you'll find yourself solving interesting problems in unique situations every day! We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service. 


Here’s the impact you’ll make and what we’ll accomplish together 


With your sound organizational and collaborative background you will be a team player among your peers who will support a high performance culture. You'll be a key driver in our journey towards better performance, ensuring our team meets customer service expectations and organizational goals. As the Resource Coordinator for our Residential and Small Business customers in Winnipeg, Manitoba, you will be responsible for the scheduling and coordination of service activities for a team of approximately 14 technicians. You will be working in a collaborative environment with our sales channels and other organizational departments to support and influence positive outcomes for our customers. This position will be responsible for maintaining a high level of customer service provided to Telus Custom Security internal and external customer base. 


Here's how 


  • Supporting an engaged, energized and inclusive team of technicians that gives their best to residential, small business, commercial and national account customers
  • Maintain positive relationships with customers, employees and business partners
  • Promote a work environment that respects Health and Safety standards
  • Maintain a high level of quality and service to customers for maximum retention
  • Composed and poised when dealing with complex customer escalations
  • Support all financial and operational targets (Scorecards) through efficient scheduling, problem solving, and internal/external collaboration
  • Ensure timely delivery of quality work to the customer base
  • Engage in local and organizational training opportunities




You're the missing piece of the puzzle 


  • With your inter-personal skills, ability to overcome concerns & objections as required and your ability to work collaboratively in a team environment
  • You have a bias for action & a proven ability to not only plan and delegate, but to take the initiative to ensure that actions and work projects are on track
  • With your exceptional communication skills, you will succinctly and clearly communicate customer expectations, issues, and/or special requests to local or organizational business partners
  • You will use your sound analytical skills to support your team from a reporting perspective 
  • You have basic knowledge of common security products and services and knowledge of various security technologies 




  • 2+ years experience scheduling/coordinating work assignments for field teams
  • Familiarity or experience with ADT by TELUS consumer products and solutions



A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.