Security Delivery Professional
Winnipeg, MB, CA, R3C 3V1
Description
Join our team
Safety matters to our customers, so it matters even more to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential, business and commercial customers. We’re always pioneering innovative equipment and services to keep our customers safe and you'll find yourself solving interesting problems in unique situations every day! At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.
Here’s the impact you’ll make and what we’ll accomplish together
While security and surveillance installations are a large part of our work, this position would also take on jobs that involve much more than just alarm systems and cameras. From smart-home technology implementations to enterprise networking, we are now delivering customized home automation solutions and helping our customers experience a truly connected home or business. Your cleverness with technology and an intuitive problem-solving nature would make you a key member of our team. Challenge yourself with us.
Here's how:
- By using your excellent communication skills and your dedication to building authentic customer relationships to deliver exceptional outcomes
- By installing and repairing complex residential/business alarm systems
- By identifying, analyzing and investigating customer concerns/issues
- By using your strong computer and networking skills to troubleshoot any customer issues
- By taking your passion for smart-home automation and the connected user experience to educate our customers on the possibilities of our technology
What's in it for YOU?
Your rewards of starting your career with TELUS include a starting annual salary of $52,000, note that starting salary will be determined based on your relevant education and experience. As well as annual bonuses and sales incentives. We will offer you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.
Finally, a career you'll love.
Qualifications
You're the missing piece of the puzzle with your…
- Previous experience providing exceptional customer service
- You're comfortable with solutions based selling, recommending products to your customers and up-selling TELUS services and products
- You are bondable (a security clearance and criminal record check is required)
- Clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent, a driver’s abstract will be required
- Normal colour vision which is required to work with color-coded wiring
- You can handle a physically demanding workload which includes heavy lifting, crawling in confined spaces and working in all weather conditions
- You are comfortable working at heights, climbing ladders along with working on man lifts and scissor lifts
- Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
- Willingness to support our customers in various areas in Winnipeg when needed
- Fluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonus
- Pro-activeness, demonstrated effective decision-making skills and can work with limited supervision
- Ability to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Strong computer skills
- Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
- Proven solid work ethic and a high level of professional integrity
- Strong analytical, detail oriented problem solving skills
- Outstanding interpersonal and team communication skills
- Professional, friendly and positive work ethic
- You are an ambitious self-starter.
Note: Successful applicants are required to obtain a Security Alarm Installer License from the applicable provincial government
**Security/alarm installation training will be provided**
Great to have's
- Post-secondary education in electronics, computers/IT or similar is an asset
- Security Systems Technician Trades Qualified (TQ) certification is an asset
- Previous security alarm installation experience is an asset