Apply now »

Customer Solutions Architect (CSA) - Partner Solutions-Wholesale

Location: 

Toronto, ON, CA Toronto, ON, CA, M5J 2V5 Montréal, QC, CA

Req ID:  54175
Jobs by Category:  Technology Solutions
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

Empowering our partners to make the world a better place, together

 

TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses.

 

The role: Customer Solutions Architect (CSA)

 

We are seeking a Customer Solutions Architect to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach—simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

 

What you’ll do

 

  • End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
  • Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
  • Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
  • Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

Qualifications

 

What you bring, The technical edge:

 

  • 3–7+ years of experience in telecommunications or technical pre-sales
  • Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
  • Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments

 

Expertise in the following core areas:

 

  • Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
  • Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
  • Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
  • Experience working with or integrating RESTful APIs
  • Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)

 

The Soft Skills:

 

  • Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
  • Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
  • Bilingual Excellence: Fluency in both English and French is required/preferred

 

Who is TELUS? We’re a people-focused, customer-first, purpose-driven team who work together every day to innovate and do good. Together we are making the future friendly by improving lives through our technology solutions, living a culture of innovation by solving complex problems and creating remarkable human outcomes in an increasingly digital world.

 

As a valued member of our team, we are committed to providing opportunities that ignite your personal potential, leverage your unique skills and ambitions, and support where you want to go next.
Salary Range:  $64,000-$114,000
Performance Bonus or Sales Incentive Plan:  $25,000-70,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »