Project Manager II - Collaborative Health Implementation

Description

Do you thrive in a fast-paced, team-centric environment where you can solve complex problems with creative solutions? Are you passionate about using your project management skills to make a positive impact? If you want to be in a space where your knowledge and experience drive collaborative decisions that improve health outcomes for Canadians, then this is the role for you!

We're seeking a Project Manager II to join our Project Management Office (PMO), focusing on Electronic Medical Record (EMR) systems and related healthcare solutions. This role supports both new and existing client implementations, ensuring successful delivery of our comprehensive healthcare technology portfolio. If you're excited about implementing innovative healthcare technology solutions that make a difference, we want to hear from you.

Here's the impact you'll make

As part of our team, you'll manage nationwide deployment of TELUS Health solutions including CHR, Medacces, PS Suite, Medesync.

You'll manage a diverse portfolio of concurrent projects, taking full accountability for end-to-end project delivery success. Working with a fully supported cross-functional team, you'll lead the client's implementation and onboarding journey.

How you'll succeed in this role

As a key member of the National Client Project Management Team, you'll leverage your strong project management, process improvement, and relationship-building skills to drive large and complex implementations that create meaningful impact for our clients.

Be the "quarterback" and "cheerleader"

• Drive project planning, decisions, risk management and deliverable fulfillment by exploiting your project management expertise

• Lead a cross-functional team on a daily basis to prioritize work and deliver on project deliverables in line with client expectations

• Be the trusted client advisor and point of contact through the lifecycle of the project

• Overcome project issues and demonstrate problem solving through collaborative problem solving techniques

• Motivate project team members and clients through effective change management techniques

Demonstrate a bias for action

• Challenge the status quo by challenging project team members to innovate and overachieve

• Effectively prioritize and strategically manage dependencies to avoid project risk

• Deliver project success through careful resource management and time management skills

• Communicate with leadership on a frequent basis on project health through the means of project status reports, presentations and email communications

Lead through ambiguity and change

• Utilize structured processes and your change management skills to keep project team members and client moving in the same direction as one team towards one common goal

• Find the perfect balance between creating a supportive and engaging implementation experience for our clients and maintaining project goals that support our overall business strategy

Qualifications

What you bring

• Degree in business, health sciences, or related field (or equivalent experience)

• 3+ years leading complex implementation projects and teams through ambiguity and change

• 5+ years in customer-facing roles

• Excellent written and verbal communication with all stakeholder levels

• Develop comprehensive project plans and lead regular stakeholder reviews to manage risks, issues, and decisions

• Identify and quickly mitigate project risks through problem-solving and innovation

• You are highly organized and enjoy working in a fast-paced environment 

• You are proficient with leading project teams in an organized fashion, coaching and motivating your team as needed and resourceful in effectively confronting and resolving project roadblocks 

• Manage multiple concurrent projects with strong prioritization and time management

• Negotiate confidently with stakeholders on key project decisions

• Identify process improvements that enhance quality and efficiency

• Comfortable working virtually and traveling as needed

• Diplomatic and composed under pressure

Assets

• Bilingual (English/French)

• Working knowledge of Salesforce, Inspire,  JIRA and Confluence 

• Knowledge of clinical office workflows

• Experience with EMRs (PS Suite, MedAccess or Medisyc)  and/or working knowledge of The Collaborative Health Record

• Proficiency with MS Office and G-suite 

• Experience working in a clinical or healthcare setting 

• PMP/CAPM Certified

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.