Senior Program Manager, Healthcare Service Development


Toronto, ON, CA, M5J 2V5 Québec City, QC, CA Calgary, AB, CA Edmonton, AB, CA Ottawa, ON, CA Montréal, QC, CA

Req ID:  41081
Jobs by Category:  Operations
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading-edge technologies.


About TELUS Health: TELUS Health is dedicated to empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual uniqueness to shape the future of health. Our team members across the country are united in their commitment to continuous innovation, making healthcare more accessible and delivering improved health experiences for everyone.


TELUS Health - Care Centres: Our connected network of Care Centre clinics offers best-in-class medical services, providing both in-person and virtual care across a broad range of disciplines. Our renowned healthcare professionals utilize TELUS Health’s innovative digital health technology to deliver:


  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a wide range of services, including preventive health, wellness, primary care, mental health, and occupational health


Position Overview: As a Senior Program Manager specializing in the innovation and implementation of men’s and women’s health services, you will be responsible for designing and launching cutting-edge health programs that cater to our clients' unique needs. This role focuses on introducing new and emerging services through our network of Care Centre clinics. You will collaborate closely with cross-functional teams to gather requirements, conduct research, and develop services that align with our business objectives.


You will lead the introduction of innovative health services, including advanced reproductive health, hormonal therapies, telehealth solutions, and personalized wellness programs. Your role will involve creating user-centered solutions that enhance the patient experience while ensuring compliance with regulatory standards.


The ideal candidate will have a strong background in healthcare service design and implementation, with a focus on men’s and women’s health. You will be passionate about leveraging technology to improve patient outcomes and have a proven ability to navigate the regulatory landscape. Your strategic thinking, creativity, and meticulous execution will ensure the successful launch of new services. We seek individuals who are innovative and committed to hands-on execution to ensure flawless delivery.

Key Responsibilities:


  • Service Development:
    • Lead the development and enhancement of health services from conceptualization to launch, including design, change management, implementation, and a differentiated strategy related to pricing, bundling, positioning, lifecycle, placement, promotion, partnerships, and service guidelines
    • Innovate and develop emerging services in men’s and women’s health, such as hormonal therapies, reproductive health services, sexual health, and gender-specific preventive care programs
  • Project Management:
    • Lead and coordinate complex health programs, facilitating collaboration across diverse teams to achieve project goals
    • Supervise the implementation of health services, ensuring smooth integration and efficient operation within our centers
  • Stakeholder Collaboration:
    • Collaborate with various stakeholders, understand business needs, and navigate through diverse domains of applications, infrastructure, privacy, and security
  • Strategic Partnerships:
    • Establish, secure, and nurture strategic partnerships with key stakeholders and emerging players in the healthcare and wellness industry, including start-ups, research institutions, and technology providers
    • Partner with innovators in men’s and women’s health to introduce cutting-edge treatments and technologies, such as telemedicine solutions for personalized care, advanced diagnostics, and AI-driven health insights
  • Market and Financial Performance:
    • Manage the market and financial performance of existing and/or new products, including revenue, operating profit, free cash flow, net present value, internal rate of return, discounted payback, and return on investment, with accountability for P&L
  • Market Research:
    • Use primary and secondary market research and competitive landscape research to recommend solutions to better support and/or reposition existing or new product offerings
    • Stay informed about the latest trends and advancements in men’s and women’s health to ensure TELUS Health remains at the forefront of innovation
  • Business Development:
    • In collaboration with the sales and business development teams, identify new market opportunities to advance and win new business
    • Develop strategies to expand our service offerings and reach new patient demographics
  • Product Roadmap:
    • Develop, own, and maintain a product roadmap and business requirements through understanding market, customer, regulatory, and technology trends
  • Team Culture:
    • Inspire and motivate peers to drive high performance, teamwork, and timely recognition
  • Communication:
    • Facilitate discussions across teams, including with executives, and foster an environment of idea and knowledge sharing






  • 5-7 years of relevant experience in healthcare or private clinic environments, with a focus on men’s and women’s health services
  • Expert project management skills with experience leading cross-functional teams and managing multiple projects simultaneously
  • Analytical mindset with the ability to interpret data and market research to drive product decisions
  • Innate curiosity and a strong drive to explore the unknown
  • Team player: Proven relationship-building skills, including the ability to lead multi-disciplinary, cross-functional teams, collaborate with stakeholders at all levels, and thrive in a remote setting
  • Excellent communication skills with the ability to articulate complex ideas and collaborate effectively with diverse stakeholders including executive audiences
  • Passion for improving healthcare delivery through technology and innovation
  • Bachelor’s degree or post-secondary diploma, or equivalent education and/or program management experience is required/preferred


Great to Haves:


  • MBA or other advanced degrees in related health field
  • PMP designation, Lean Six Sigma Black Belt, or equivalent designations


Join TELUS Health to make a difference in the future of healthcare with your expertise and passion.


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



Salary Range:  $94,000-$140,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.